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on 03-30-2024 08:53 PM
Pay as you go esim?
i bought a part as you go sim but want to use it as an sim while keeping my regular sim in the phone. How can i do that?
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on 04-01-2024 02:25 PM
Hey Blurkle,
Could you advise through which channel you purchased the SIM? Do you have a physical Pay As You Go SIM card? If so, insert the SIM into your device to activate, then reach out to our Customer Service teams and we will get you converted to an eSIM.
Let me know if you have any questions,
Thanks,
Kate
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04-02-2024 10:27 AM - edited 04-02-2024 10:27 AM
You can only have 1 SIM active for 1 number at any one time. So you either use a physical SIM or an eSIM.
on 04-01-2024 02:25 PM
Hey Blurkle,
Could you advise through which channel you purchased the SIM? Do you have a physical Pay As You Go SIM card? If so, insert the SIM into your device to activate, then reach out to our Customer Service teams and we will get you converted to an eSIM.
Let me know if you have any questions,
Thanks,
Kate
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 03-30-2024 09:53 PM
Yes, eSIM is available on Pay As You Go. New and existing customers can get it by calling our Contact Centre or visiting one of our stores. You can see if your current device is compatible by checking our device support page.
on 03-30-2024 10:01 PM
But i have already bought it. There is no qr code to scan on the pack?