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Conversations

Blacklisting iPhone impossible and disappointing service

Hello,I'am trying to blacklist my lost iPhone and it's seems impossible. I have tried calling 333 but there is no option where I can speak with an agent, been trying for 1h all the options to get to an agent and there is no such thing. Also can't fin...

Data

Can I use my phone in Tenerife 

Blacklisting a phone

I lost my phone on 17th July 2023and asked three to blacklist the device. They told me three times over the web chat that they had done it yet they never done it. Then I raised the complaint on 06th august 2023 and finally managed to speak with their...

Saeed by Fledgling
  • 696 Views
  • 1 replies
  • 0 likes

Homan

Hi so basically I have a problem with my three account. I have a account but since the app has updated and I have to re register. When I try to login, somehow the app saying my email address is wrong. Maybe I forgot which email address I use to regis...

Homan by Fledgling
  • 687 Views
  • 1 replies
  • 0 likes

Apple Watch mobile service set up error

Good morning I had a Apple Watch 8 delivered this morning everything has set up fine except the mobile service (cellular) I put a screen shot of what is coming up, it says all fields are not filled but they are  anyone have any idea? 

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Proof of usage

I really need proof of usage for my insurance company but over the phone is no help and nothing ever gets sent!! Please help 

Apple Watch SE woes

I wanted to purchase an Apple Watch SE2. Figured I’d go straight to my carrier as it would arrive pre-paired to my number etc. looking at the 3 store and the lead page for the SE proudly states “20% faster than the original SE” so this is the SE2 rig...

Kaizen84 by Fledgling
  • 922 Views
  • 1 replies
  • 0 likes

Best solution Smartwatch paring stuck at setting up service for the last 24 hours

I have tried paring my smartwatch with three and it has just hung at setting up service for the last 24 hours.. I can see the order online and it is pending  and I try to see more detail and I get an error comes up with the error code as errorUid: ff...

jnex26 by Regular
  • 4447 Views
  • 11 replies
  • 0 likes

Cannot complete basket for smartwatch

Used the website to upgrade from a Z Fold 3 to a S23 Ultra yesterday. There was no option to "add a smartwatch" while doing so, and trying to add a seperate item wouldn't work because "you already have an order open in the basket". So I finished the ...

Tom951 by Fledgling
  • 870 Views
  • 1 replies
  • 0 likes

Porting

Asked for number to be ported fromLebara to Three on Mon 24/7/23 have been told “it’s stuck in the system “ have put old Lebara sim in phone and all ok .Does this mean number will no longer be ported or what happens next? Anyone got any advice thanks

JP6 by Fledgling
  • 755 Views
  • 1 replies
  • 0 likes
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