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Fake iphone 15 Pro Max Delivered

H8971
Fledgling

Hi guys,

Just wanted to make people aware that today I had a delivery of my new iPhone 15 Pro Max via DPD. The package was sealed but once I opened the box, I found a fake Chinese copy of the iphone 15 Pro max. I have spoken to Three Customer services who are going to take 5 working days to investigate this issue. 

I am not sure what the outcome will be but hoping they get this sorted soon

Checking online there seems to be a lot of this issue with DPD 

6 REPLIES 6
Delgadolola
Fledgling

I’ve had this happen to me today ! I’m furious it’s not even the iPhone I ordered it’s a 16 that I ordered I’m so upset I don’t even know if anything will be done about it 

JadeF
Community Support Team
Community Support Team

Hey @Delgadolola 

Welcome to the Three Community.

We're sorry to hear that this has happened to you.

Please reach out to our Complaints team and we can raise this for investigation for you.

Jade

sc1999
Local celebrity

Was the iPhone box sealed? Were there any signs of tampering.  Frankly I would call crime stoppers and report it.

Anonymous
Not applicable

So would I or call the police directly and get a crime number. 

Anonymous
Not applicable

Going to show my ignorance here but how do you know it’s a fake? If you believe you’ll compromise Three’s investigation by commenting on here then that’s obviously fine. I’m just curious.

sc1999
Local celebrity

I think Chinese copies run android.