Faulty iphone

[Anonymous]

It was a utter waste of time contacting customer service or making a complaint seems these people have a communication barrier now I've been told because when I upgraded and my plan was reversed and cancelled I had too send the phone back but then three asked me a day later when complaining about a jiffy bag being sent out would I like too keep the phone on device only I agreed if it could be exchanged for faulty device which they agreed after 9 stressful days I've been told lies of various customer services and cos I'm over my 14 days cooling of period now I'm going too be paying for a faulty device don't know what too do anymore this service is appalling and no amount of apologises will correct what has happened 

[Maxine]

Hey there, 

It's disappointing to hear you've been having these issues getting your faulty device replaced. When you'd made a complaint about this, were you given any information on what the next steps of the complaint would be at all?

If the complaint has been closed without any resolution, we do have a Customer Complaints code which gives all the information on how we deal with Complaints and what our customers can do when there is a closed without resolution on file. 

Maxine