I had a problem with data on Friday. I had already entered and paid £15. I was told I was out of money I’d only put in the money a few hours earlier. Again I put in Money and again the same problem on Friday I spoke to somebody who was from INDIA. He told me and promised to sort the matter out I said to him what happens if we drop the call I will call you straight back, we lost the call And the gentleman never called me back, I put in £5 more because Phone was saying it was empty again, and immediately it reported I no money left. I spoke to somebody on Tuesday two hours ago a girl called Jemima. She took me through everything and could not solve the problem. I said what happens if we drop the call she said no problem I will call you back. She then asked me to turn off the phone and turn it on again and I think you’ve guessed by now, I never heard from her so far. Three have had £40 and I have had no service at all. Maybe Three will pick this up and advise what I should do because nobody seems interested friendly speaking. I think my money has been stolen
If I’m totally honest I don’t understand your situation. Are you saying you’re on payg? If so I can’t understand how you got through to c/s since as far as I know live chat is the only option. Please clarify so we can try to help.
Do you mean PAYG have access to 333 ? In which case the answer is no! I had my current number as a PAYG number with Three some months ago and the only way of contacting c/s is via live chat. Nightmare!!! 🙀
