Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Buying handset outright

Why is it more expensive to buy a new handset outright from Three than it is to buy direct from the manufacturer? For example the new Samsung Galaxy S24 costs £799 from Samsung, but £822 from Three. Why?

Registering

I have a huawei 1221 and am trying to re-register after the app upgrade. After verifying my email address it asks me for a one time passcode which has been sent by text - to the huaweii. I can’t retrieve texts and need the passcode emailed to me inst...

SN1 by Fledgling
  • 861 Views
  • 2 replies
  • 0 likes

My phone is rubbish. Redmi

I have almost a year to go on my contract. this is my first contract so very naïve with these things. My phone has been awful from the start but I didn't know any better as had nothing to compare it to.  its only last week both my daughter and my gra...

Proof of barring

I lost my phone three days ago and my insurance company  is requesting proof of barring letter from you. Kindly please send me a letter regards to that 07********* IMEI. *** thanks

Nwochris by Fledgling
  • 2120 Views
  • 7 replies
  • 0 likes

Galaxy watch 6 unable to pair with S23

Anyone managed to get any success with pairing the galaxy watch 6 with their phone on Three?I have a galaxy watch 6 LTE and a galaxy S23. I have tried pairing through the wearable app, only to get stuck at the dreaded "a field is missing" screen, whe...

Flower by Fledgling
  • 1599 Views
  • 2 replies
  • 0 likes

Samsung Watch Help

Hi, I have purchased a Samsung Watch 6, I'm having issues pairing it with my SIM, when I go to login on in the Set Up Mobile Plan in the the Wearables app I get the error message (see attached) I have contacted 3 they say I need to add Sim Sharing to...

Flog1974 by Fledgling
  • 2088 Views
  • 5 replies
  • 0 likes

Proof of Usage Please!

I have been trying to get Proof of Usage Please!Proof of purchaseProof of usageProof of Barring Can find help anywhere 

Stac by Fledgling
  • 1248 Views
  • 1 replies
  • 0 likes

Returning Three Phone

On 19th December I received a returns label eventually after several contacts with 3. I took screen shots of the Live chat communication which is just as well as 2 advisors stated that this returns label had been requested.  However, the customer rel...

Unable to link Apple Watch to plan

I’m unable to link my Apple ultra 1 watch to my three plan. I enter the email and password to my three account. A message then appears saying one of the fields is missing and goes no further.Am I missing a text field to fill in? Is there a fault with...

TVR by Fledgling
  • 823 Views
  • 1 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
Top solution authors