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Homan

Homan
Fledgling

on ‎08-11-2023 05:00 PM - last edited on ‎08-14-2023 09:05 AM by Community Moderator

on ‎08-11-2023 05:00 PM - last edited on ‎08-14-2023 09:05 AM by Community Moderator

Hi so basically I have a problem with my three account. I have a account but since the app has updated and I have to re register. When I try to login, somehow the app saying my email address is wrong. Maybe I forgot which email address I use to register before but I need to login into my acc so I can change my plans. My phone number is 07*********

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JonathanB
Community Moderator
Community Moderator

on ‎08-16-2023 03:00 PM

on ‎08-16-2023 03:00 PM

Hi @Homan,

I'm sorry to hear that you're running into issues re-registering. The email address you need to enter is the one that we already have saved. If you're not sure what that is, or think it needs to be updated, contact us and the teams over the phone or chat should be able to sort this out.

Let me know if this helps.

Thanks,
Jonathan 


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.


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