Internet not working on new phone

[Chelseamcgregor]

Hi I bought my daughter a new phone and the internet isn't working unless she's connected to WiFi. Also texts not sending 

[JonathanB]

Hi @Chelseamcgregor,

We never heard back from you, did you manage to get service in the end? Please let us know if this was solved or if you still need any help.

Thanks,
Jonathan

[JadeF]

Hey @Chelseamcgregor 

Welcome to the Three Community page. 

Sounds like the SIM isn't yet active. How are things looking now? 

Thanks, Jade