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No Delivery Date

Nottutum
Fledgling

Hi,

I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my order would be dispatched for next day delivery.

Yesterday rolls around and no word from Three or DPD, so I speak to customer services on the phone and they wouldn't give me a delivery date, just stating that my new contract starts on the 13th November.

I've realised that nowhere on the three website, any of the emails or documents I was sent does it state a delivery date - does anyone know if this is normal & what the usual lead time from Three is on this?

Really disappointed with their customer service at this point, as I could have purchased this device directly from Apple and had next day delivery, or at the very least, some order tracking information other than "submitted".

1 REPLY 1
PeteG
Community Support Team
Community Support Team

Hello there. 

While I can't guarantee the delivery date - based on when your ordered your phone, and the model, the expected delivery date for that should be by the 13th of November. 

Pete.



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