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a month ago
Hi,
I upgraded 3 days ago to an iPhone 16 Pro Max 256gb Natural Titanium and following a fraud check call the next day, was told that my order had gone through (recieved an email confirming this). The person I spoke to from that team said that my order would be dispatched for next day delivery.
Yesterday rolls around and no word from Three or DPD, so I speak to customer services on the phone and they wouldn't give me a delivery date, just stating that my new contract starts on the 13th November.
I've realised that nowhere on the three website, any of the emails or documents I was sent does it state a delivery date - does anyone know if this is normal & what the usual lead time from Three is on this?
Really disappointed with their customer service at this point, as I could have purchased this device directly from Apple and had next day delivery, or at the very least, some order tracking information other than "submitted".
a month ago
Hello there.
While I can't guarantee the delivery date - based on when your ordered your phone, and the model, the expected delivery date for that should be by the 13th of November.
Pete.
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