No Pixel Watch LTE support!

[G4V]

Hi guys

Just got a new Pixel phone with Three and am a burgeoning runner with a pixel watch for tracking my runs on Strava.

Love Three so far 😍 

But... I am lost for words that a modern, customer led network like Three doesn't support Pixel watch connectivity!!!!!!!!!!!

The Pixel watch has some of the fastest sales growth on ver the past year... Please, please, please get make this happen Three!

Can anyone at Three give any idea if/when this will be coming? 

Thanks 🙏

G

[JonathanB]

Hi @Richlaw245, @CWat,

That's really disappointing to hear, there's really clear support processes, and help information available to all our colleagues, moreover our guidance online is clear that at the moment we only support Samsung and Apple devices: Smartwatch Pairing support | Support | Three

I'll feed this back as I appreciate how frustrating any incorrect information can be. As soon as there's any official updates on Pixel Watch support I'll be sharing this with community.

Thanks,
Jonathan

[tommytk]

Any updates on Pixel Watch support? Just got a new Pixel Watch 2 LTE and was excited to connect it to my account but sad to see/read that there isn't any support. I guess I'll just have to sit in the Pixel Watch waiting room like a lot of other customers 😞

[JonathanB]

Hi @tommytk,

Sorry I've not heard any updates but we do keep new launches confidential till very close till they go live. Hopefully not too much longer to wait.

[MrsBandersnatch]

Hi this is not Ok - I phoned three this morning, swapped to an esim as they told me it would be fully compatible with Google pixel watch 2 LTE only to find it's not.

So I am being lied to?

Going to swap providers to EE very soon at this rate as this is not acceptable. 

[JonathanB]

Hi @MrsBandersnatch,

You can pair a Pixel Watch with any compatible phone over Bluetooth, but we don't currently support cellular pairing with these.

You don't need your phone SIM to be an eSIM to pair a watch, the eSIM for a cellular watch is built in, and if we begin to support these then you would set up cellular pairing using the Google Watch app.

I'm sorry that we don't have this functionality yet, there's a lot that needs to happen behind the scenes before a smartwatch brand can be supported on the network.

Jonathan

[JonathanB]

Hi @G4V,

Welcome to the Three Community.

Thanks so much for the feedback, I'll be highlighting this to the relevant teams.

We've launched support for Apple watch pairing last year, and recently started to roll out Samsung watch support, and we don't plan to stop there, we're looking into expanding our support to more smartwatch brands.

I'm sorry that we can't answer any if/when questions about Pixel watches at the current moment. I'm happy to confirm that supporting Pixel watch pairing is something we're exploring right now though. Thanks for your patience, and we'll definitely be talking about this on our website and the community if and when we do have news to share about this.

Thanks,
Jonathan