Devices

Get support on your device, including smartphones, tablets, apple watch, unlocking devices, upgrading and more.

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Conversations

Website issues

I’m trying to add a iwatch ultra to my account - i goes to the store on the 3 website and select a plan but when I log in it just takes me to my account and then when I go back to the store and the watch I’m logged out and I can’t complete order - it...

Ashleeey by Fledgling
  • 2258 Views
  • 3 replies
  • 0 likes

APN settings moto e20

Hi below are my settings for APN settings. Can someone advise if they are correct or not. I have a sim only deal in an unlocked Motorola moto e20. Where I've put greyed out, it means setting cannot be altered. Name 3 ukAPN three.co.ukProxy not setPor...

Paulus by Fledgling
  • 5337 Views
  • 5 replies
  • 0 likes

Blacklisting a phone

Hi I have unfortunately genuinely lost my phone and have notified Three via telephone and Chat. I have been contacting Three since February 2023 o March 2023 1 month. Every time I am advised that the Blacklisting confirmation is being processed by th...

Abhishek by Fledgling
  • 1348 Views
  • 1 replies
  • 0 likes

Best solution Buying a phone at a Three Store Enquiry

Hello there, so for example if I shopped at the Oxford Street Three store and bought a iPhone 14 Pro, what would the shopping bag look like?  I would like a photo attachment of the shopping bagThank you very much.

frankee1 by Fledgling
  • 3511 Views
  • 3 replies
  • 0 likes

Stolen phone- three are of no help

I’ve had my android phone stolen Sunday night. I was unable to log onto gmail to erase the data as it was asking for a 2 step verification process which involved sending a text or code to the stolen phone.     I then rang three, who were closed but I...

ah123 by Fledgling
  • 3121 Views
  • 2 replies
  • 0 likes

Blacklisting taking too long

I had my phone stolen in Italy 10 days ago and I am currently trying to get a replacement phone from my insurance company. I've been trying to get my phone blacklisted to support my insurance claim, and I have been waiting over a week for this to be ...

ZTE MC801a - Buying From Three

I have been told I can buy the ZTE MC801a that came with my Three contract but I'm not sure whether they are locked to Three as a network.I travel for work so want to take it to Europe with me in my motorhome and use a local sim.I put a Vodafone UK s...

WONKYD by Fledgling
  • 2756 Views
  • 1 replies
  • 0 likes

No Pixel Watch LTE support!

Hi guys Just got a new Pixel phone with Three and am a burgeoning runner with a pixel watch for tracking my runs on Strava. Love Three so far   But... I am lost for words that a modern, customer led network like Three doesn't support Pixel watch conn...

G4V by Fledgling
  • 17874 Views
  • 17 replies
  • 0 likes

Lost my iPhone 14

I bought a phone (iPhone 14) in September. Didn’t get to insure the phone, the phone was stolen by a pickpocket on a train trip in London. This is so sad. I am now having to pay £55 pounds every month for a lost phone. Lesson learnt- next time insure...

Amios by Fledgling
  • 1421 Views
  • 1 replies
  • 0 likes

Issues with transferring number

I have recently moved over from Vodafone to Three. I got my pac code and its all transfered over however, I've sent a message from my new phone and the responses from who I've messaged are going to my old phone even though it shows no network and my ...

Afollowd by Fledgling
  • 11525 Views
  • 5 replies
  • 0 likes