Odd upgrade on Pixel 9 Pro XL

[Ledders83]

Hi,

I was curious about the new Pixel 9 Pro XL. I just got the 8 Pro in March last year (so I'm still very new into the contract). However, I saw an offer of 'up to' £760+ for trading in a Pixel device. Out of curiosity, I clicked on the option to upgrade my device (Pixel 😎 where I believe I owed around £723. I went through all the steps, clicking "agree" on everything, and the total monthly payment was £41. I passed the credit check and accepted all the loan terms for the Pixel 9. I was fully expecting to be presented with a screen where I needed to pay off the Pixel 8 at the time of placing the order. But nothing happened! The order went through, and all I had to pay was £4.99.

So, my question is: has this been a glitch (my account says the Pixel 8 has been removed), or has the 'up to £760+' offer covered the upgrade fee? If so, how or why would they do this before I've sent them the 8 Pro?

Sorry, everyone, but I'm not sure how I've managed to upgrade through the offer program and not pay off my current device (even though the offer was more than my upgrade fee). Could it be that this has happened and that I now have to send in my Pixel 8?

KR

Damien

[Ledders83]

To add the £4.99 was the delivery fee 

[JonathanB]

Hi @Ledders83,

Sorry to hear this has been a bit of a confusing journey. We're a little limited in how we can answer this on the Community though, as we don't have access to your account to see what's been happening behind the scenes.

I'd recommend to run this by customer services, they can check if you've qualified for an Early Upgrade Fee waiver, or if this is still pending to go on the next bill.

Thanks,
Jonathan