Question about cooling off period

[Aeraa]

Hello, on Friday 19th April 2024 I upgraded from Samsung S22 ultra to Samsung S24 ultra. I was in a store on Friday looking to upgrade my phone and I wasn't 100% set on upgrading to the 24 ultra but I felt like I couldn't say no (I'm not trying to blame the person who worked there I just have a hard time saying no to people in general) and decided to go ahead with it. I'm regretting my decision to upgrade to this device now because for what I use the phone for most of the time is just watching YouTube videos and general browsing to me it just feels like it's the same phone I previously had and im not really happy or satisfied with the phone. I don't really know how the cooling off period works 100%. Is it possible to go back and return the device for something different? Or could someone please explain what options I have, thanks.

[MZone]

Have a look at the terms and conditions here. 

[Paddiewack]

Yes you can return it to the store you obtained it from within 14 days! Only caveat is it must be in the original packaging,with a receipt and according to the terms and conditions you’re allowed to turn the device on and off but not a lot else. It’s up to Three to decide what’s reasonable in terms of what usage (if any) you’ve gleaned from the device. But if you’ve not used it at all;merely inspected it you’ll not have a problem.

[Aeraa]

Well I didn't actually open the box and turn the phone on, the 3 employee opened it and turned it on etc because I was trading in my old phone for extra credit. I've been using the device since Friday, although it's not been registered with a Samsung account because I'm having issues with it atm.

[Paddiewack]

I’m sure you’ll be fine!

[Aeraa]

There's no physical damage to it whatsoever not even the slightest scratch or anything like that but like I say I have been using it for the past 4 days. Do you think I will have to pay some sort of fee to return it or anything? I am still looking to stay with 3 but I'm just not happy/satisfied with the phone itself

[Paddiewack]

I’m not a Three employee,like you I’m just a customer but from what you say I really don’t think you’ll have any issues.  In your cooling off period you need to use the device to ascertain if it meets your needs and 4 days is by no means excessive. So whilst I can’t give a hard and fast rule in my opinion you’ll be fine. Perhaps try to deal with the same person who served you. 

[Aeraa]

Okay thank you alot for your help I appreciate it, I'll go to the store tomorrow and see what happens

[Paddiewack]

Let us know on here how you get on pl.

[Aeraa]

I will let you know, although I don't have very high hopes.