Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[youngalan200]

Can you send me the message to resolve this issue please

Alan

[youngalan200]

Resolved thank you

[mesodan]

JonathanB - this fixed my problem but I am extremely disappointed it's taken a community moderator on a forum to resolve this issue and not the several live chat support staff, a member of the complaints team and someone in the technical support team. In fact they are still looking into this whilst I have just resolved this matter myself with the support of your message. To note they did mention special characters but only specific to the start and end of the password rather than anywhere! How I wish I could reclaim my time back! Thank you

[Mathew]

I'm still getting this with mine tried all of the above spent hours on chat and phone taken to a store updated,reset everything and still no joy tied into a contract and can't swith now for 13 months and have a device I can only partially use is there anything else I can try?

[relu1337]

Getting the same problem here, I mean the login even throws a "label error"
What is this amateur hour?!

[TitchyBootz]

So I just had the same problem. And I managed to fix it! If you go in your Apple Watch itself and go on settings, it told me to update settings and log into Apple ID as many setting were not available if I don’t do it. So I clicked update settings and logged in (this is all on the watch device itself) then I tried again and it worked perfectly first time when I went to set up three. Hope this helps everyone 

[Kurtfarrar]

Quite frustratingly, I had the same problem. Spent hours on Live Chat with support and got told all manner of things:

• I have to switch the SIM for my iPhone to eSIM then add watch - I have this successfully setup for another phone/watch which has a nanoSIM
• I have to login with phone number, not email address - The login clearly requires email address 
• The problem is at Apple’s end, I need to contact them for support - the problem is on the Three webpage 
• I need to buy a smart watch pairing add-on via My Three - there’s isn’t one on My Three to purchase
• I have to wait 24 hours and then try again
• The watch isn’t supported - it is a supported model

Glad I googled to see if other people have had the same problem. My password did indeed contain special characters (as good strong passwords should). Changed it to one without… tried again and worked straight away. 

Thanks to Jonathan for the solution. Disappointed that Three weren’t able to provide this information from Support.

[Mrk1109]

I have connected to it. 

1st changed password inc no special characters just letters and number (caps are fine)

2. only do it over gps not on WiFi 

3. clear website data 

That’s how it worked for me 

[Elliethree]

Same issues tried everything someone please help @JonathanB 

[JonathanB]

Hi @Elliethree,

Sorry for the delay getting back to you here. Are you having the same error about a missing field?

Thanks,
Jonathan