Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[Tosantro]

Password first before email and no autofill works. Thanks 

[PlayUnicorn]

I am having the same problem with 2 different apple watches for each of my kids

[matw50]

I'm hitting the same issue with my Apple Watch 8 setting up the mobile service. 

have changed password and also cleared safari history.  

error is 'There is a problem'. 'One of the fields is missing' 

[matw50]

JonathanB - I fixed it myself.  

Here is what I did in case it helps others.  Chrome was my default browser.  I changed the default browser back to Safari and I got it working. 

[JonathanB]

Thanks for this @matw50 most iOS users use Safari by default so really good to know this.,

[Tisanthan]

I'm experiencing the same issue. Despite updating and modifying my password to include only letters and numbers, the problem persists. I always use Safari as my default browser and have cleared the browser data and cache before try to login, but when I try again, the issue remains. If I enter wrong email or password its display same error message 

[Tisanthan]

 

[JonathanB]

Hi @Tisanthan,

Are you still encountering the same error? Some users have advised that when they've filled in the password then the email that seems to be more reliable. This also may be happening due to copy-pasting or autofilled info not being recognised, so you may need to try manually filling the info if relevant.

Thanks,
Jonathan

[Segin]

Thank you! 

I had tried:

Disabling AdBlocks, Popupblocks, resetting history and cache, fully updating watching, turning off WiFi, calling three (no help there! Told me to go to their store), changing my password to remove any special characters and then finally - enter the password first, then the username. Boom worked! Finally!

[SeanGav]

I fixed this issue with one of the following or combo of all. 1 I logged into my three and discovered that I had an incomplete order in my basket - deleted this. 2. Logged out of my 3 online. 3 turned off block popups on safari and 4 turned off autocomplete on safari settings. Worked straight away. Which one done it I don’t know but one of them worked!