Smartwatch Pairing

[alfibious1]

Trying to set up my Apple Watch with the mobile service set up but when it takes me to the three log in page, I enter my details but this error keeps appearing. 

‘THERE IS A PROBLEM’

’one of the fields is missing’

There no other fields to fill in 

[FilthyRich0ne]

If anyone is still having issues with this problem, I found that resetting password -> following email link brought me to a “We’ve noticed suspicious activity@ message and click to unblock your account.. once this was done I attempted to resubmit email and password again and it worked 

[geordieron]

Hi I had the same issue with a samsung galaxy watch 7 ultra what i did was make 3 remove the device pairing from the account and then set up the watch and set up the device pairing through the watch set up its an issue at Three but to be fair they are so incompetent they have no idea how to fix it 

[CartiTarti]

So I just spent 30 minutes trying everything in here.

The only thing that worked? Changing my password so it did not contain special characters.

Madness.

[BailBrad]

Same problem with Apple Watch 9 and Apple Phone 13 Pro. Tried to get help through Three's Live Chat - couldn't help just me to restart me phone. Tried Three Local Store - couldn't help  - told me I need to buy a new phone! Tried all the hints on this help page. What do I do now - cancel my Three contract and move providers seems the only solution. 

[savitar]

I'm having the same problem with Watch 6 with S23 Ultra. Have tried all the suggestions listed above including resetting password, restarting both phone and watch, disabling Wifi but nothing works. Keep on getting the same infuriating 'one of the fields missing' error. I'm seriously considering now to cancel my Three plan and move over to someone else.

[Wozda1]

I have the same problem I just get the oops there’s a problem

[jupiter8645]

Unbelievable how incredibly half-baked this entire experience appears to be. I bought a Watch4 when 4G plans were "coming soon", only to later be told support was for Watch5+ only, so I bought a Watch6; then I spent months back and forth with customer support, only to find out from other customers on this forum that the pairing flow only works on Samsung phones; then I'm told to switch to a Three Your Way plan, because my original contract doesn't support Smartwatch Pairing; and now I'm stuck on a broken login form. Utterly infuriating at every step.

[PlayUnicorn]

Tried all of the above and not working; I wonder if the only solution is to actually keep bringing up the setup form until it finally LOADS properly or something 😞 trying on 2 watches ATM, for each of my children

[stehallam]

Been doing my head in for a while now with three not being much help. I tried all the things suggested in this thread but none worked. I did actually find a way to make it work though by simply disabling the WiFi from my watch before going into the watch app on my phone to setup