Introducing Go Roam Around the World Extra

[JonathanB]

Hi everyone,

Great news! We’ve added 92 new destinations to Go Roam – with over 160 in total - from beautiful Thailand to vibrant Mexico. 

And with Go Roam Around the World Extra, you can explore while accessing your plan’s data, minutes, and texts with our inclusive daily roaming passes.*

No inclusive passes? No problem. When visiting a Go Roam Around the World Extra destination, you can unlock your plan’s data, minutes, and texts for £7 for 24hrs* or buy a 3, 7, or 14 day Go Roam Around the World Extra Pass before you travel for even better savings. You can check the rates for any roaming destination before you travel on our Roaming Support page. And if it’s time to renew your plan, why not take advantage of our Value and Complete plans which are bundled with up to 56 days of inclusive Roaming passes, as well as other perks such as Paramount+, extended warranty, free screen repairs and more!

We hope that adding more destinations than ever before to Go Roam is a welcome change. Please let us know in your replies what you think of this new expansion to our Go Roam services, and where you’ll be off to this summer? Read more on the Three blog.

*Fair usage policy applies.

Available on all Pay Monthly plans for customers who have joined, or renewed after 1 October 2021 (no other plans, including Pay As You Go or Pay Monthly plans entered into before 1 October 2021, will be impacted by these changes and will continue to be charged at current standard roaming rates)

[Unhappy2]

This was all free before Brexit and we were promised roaming charges would not return. Why should any of us believe this now?

[JonathanB]

Hi @Unhappy2,

We appreciate that having free roaming in a more limited list of destinations was popular at the time, but now we're able to support a much greater range of destinations with fair and transparent pricing.

The 92 new destinations were never free, and always had quite high rates per minute, text, and MB. The new Go Roam expansion is making roaming an affordable service in places were it was never feasible before.

Thanks,
Jonathan

[Unhappy2]

That does not at all compensate for something that was free and promised to remain free, is now charged for. By all means expand the passport area, that's good, but in Europe, give us back free roaming. I understand there are SIMs that offer this, Labara for example, so why can't Three? It must be that people are prepared to pay for, or are ignorant of the cheaper alternatives.

[Louise]

I have been with Three for 20 years do I have to pay to roam in Spain?

[tarantella]

If you have re-contracted during that time, yes.

If not, then I wouldn't think so.

Maybe double-check with Customer Services?

[JonathanB]

That's right, for any plan that was renewed on or after the 1st October 2021.

[daveonmako]

Hi, 

I joined after October 2021 but I can not see any details of inclusive daily passes in my plan details. Is there a way I can confirm if I have access to this so I know if I need to purchase day passes when I go away next month?

[tarantella]

Are you perhaps on a Lite Plan?

If so these don't have any inclusive daily passes.

Value and Complete

[Andy4284]

Hi there, as an older 3 customer pre 2021 that automatic go roam, do we automatically get the extra countries to make up the 160 or is this purely for just newer 3 customers.

Travelling to Canada where we've not been able to use our allowance previously.

Thanks

[JonathanB]

Hi @Andy4284,

You need to have renewed since the 1st October 2021 to be able to access Go Roam Around the World Extra, otherwise you'll still be paying per minute, text, and MB in the new destinations.

However, it's worth checking out our Three Your Way plans as an upgrade option. Value and Complete plans include roaming passes which can be used in all Go Roam destinations.

Thanks,
Jonathan