Apple Watch Data

[RFox]

Hello, I’ve read all the comments about Apple Watch data not working and still can’t find a solution.

I’ve got a new Apple Watch 10 from Three but the data plan won’t connect to the watch.

Ive had numerous call with Three and have followed all instructions including unpairing and pairing again etc etc etc.

Its been over a month now and I’m still not getting what I’m paying for!

Is there actually a solution to this?

Id

I’d really appreciate some help please. It’s ridiculous now and boring speaking to advisors and doing the same stuff over again all to no avail.

[jr0]

Hi @RFox 

are you having issues with your watching doing data on its own? Obvious question but still needs to be asked, Have you tried to switch off bluetooth on the watch?

[PeteG]

Hey, RFox.

Oh no, that's not so great. It's disappointing to hear you're unable to get the pairing issue fixed. I'm not sure what would be causing that. 

My understanding of the issue is limited, however it seems that most people who have issues pairing and limited success resolving it end up having to go through a process of getting the watch pairing removed completely from the account, then waiting until 1 day after the bill cycle, and then adding it back on again. 

It's not something that can be done from Community though, the Support Team would be able to do that. 

Pete.