Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32848 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11473 Views
  • 2 replies
  • 4 likes

Data roaming not working

I've been on 3 for years and as such have the Daily Go Roam Pass - EU & ATW on my account.Recently I've not been able to get data when travelling (France and Singapore), SMS and voice calls have worked fine.- roaming is enabled, data is enabled, netw...

Deanj by Fledgling
  • 12657 Views
  • 11 replies
  • 0 likes

Best solution Network issue Tenterden transmitter

Since 7.30 last night the transmitter has but sending out a signal with 1.3 go Dow load speeds and I bar for calls. I know it’s the transmitter as I have 5 devices all saying same thing. Also my Mac traced the issue back to it using diagnostic tools....

Cm by Regular
  • 2482 Views
  • 3 replies
  • 0 likes

Total blackout

Tenterden mast is down i guess due to freezing fog in the area. 4 hours of total balckout now.

Cm by Regular
  • 3054 Views
  • 4 replies
  • 0 likes

Hello

hello. I am unable to make calls from my phone since yesterday. They saying that service does not now exist to this number

Not able to make calls

For a few days now, everytime I am trying to call someone, it takes ages for the call to connect if at all. Its so frustrating. I had a message pop up call forwarding but I never changed the settings. Other people I know are having the same problem.....

LD by Fledgling
  • 1939 Views
  • 2 replies
  • 0 likes

Louis

Hi,   I live in the BN10 area of East Sussex. Data over 3's  4G / 5G network in this area has been dramatically impacted after the storm in early November. Our whole family rely on 3 for both calls and in particular data.One member has been without w...

Beefy by Fledgling
  • 1281 Views
  • 1 replies
  • 0 likes

Recurring daily roaming charges despite go Roam pass

There’s a previous thread where a bunch of us connected regarding roaming charges occurring during visits to various countries despite roaming being switched off: https://community.three.co.uk/t5/Network/Roaming-charges-whilst-data-roaming-turned-off...

atommyk by Active
  • 5313 Views
  • 1 replies
  • 0 likes

No service No pay bill

This company is a joke. I have complained serval times about the signal from three and was told to use my WiFi to update my phone. At the start of the conversation I was informed that the service was fine, but and hour and a half later I was offered ...

Tanaran by Fledgling
  • 2846 Views
  • 3 replies
  • 0 likes