Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network. How to ensure your device is 4G ready If using a dual SIM phone, check ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

No roaming

Just been on holiday and after 2 days couldn’t call, text or use the internet even though I had a full signal. Almost as if 3 had switched me off!

5G rollout in next 3 months

Vodafone has a tool on their website where you can check if 5G will be rolled out in your location in the next 3 months. Why doesn't Three have something similar? Is there any way to check if 5G will be rolled out near me soon?

I am on three but have got another 3 contract and sim but I want my old number to go over to my new

I have an old sim with my old number with 3 months left but want the number on my new contract which is on three, whats the procedure to transfer my number over ,or the best way without it costing me more money

e-Sim Montenegro

Hi All,Travelling to Montenegro next week and they do a very good tourist e-Sim as for some reason roaming in Montenegro is very expensive.However getting any details from Three how to use this service is challenging. I have a compatible iPhone and h...

Wifi

Can not log on to my3 app when using WiFi can connect when WiFi is disabled

Call Forwarding from UK to EU

If I set call forwarding from my pay monthly number to to a PAYG number, will I be charged roaming charges on my pay monthly account?? The PAYG gives me free roaming in the EU.

Can’t make calls whilst in USA

Hi we’re in the USA on holiday and tried to call home. The call keeps failing and says Number not recognised. Data roaming and texting working as normal. I have checked and it says international roaming is activated.Any idea?

Nassi

I’m abroad how to tunr on roaming

Best solution USA Go Roam advice

My wife and I are travelling to USA for 3 weeks and will be using PAYG 3 Sims along with an add-on.1. If we need to call or text each other whilst away, is this is included in Go Roam with an add-on?2. When calling back to UK mobiles when in USA is t...

Best solution 5g

Anyone know when 5g is available in kippax?