Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

3g on the new routers

We travel around the country on our narrowboat. We use the current huawei router. In most places we get a good signal from the 4g transmitters. Some places, like the England /Wales border, have poor coverage but 3g is really good. No problem with the...

Block sim

Hi. Iam traveller and my phone is 07********* I dont know why i got this mes from you guys :Hi there, We're looking into your issue now, and we'll be in touch as soon as possible. Your issue number is: 002*****" And then i canot use my sim anymore. ...

Outage

What is going on ! Will someone tell the truth about mast and signal issues. Between my husband and myself we have 3 different providers and still mifi data and call signal is none existent. Why am I paying all this money. The problem is not only one...

Network outage

My local 3 transmitter (postcode BT92 ***) has been down for the last three weeks. Call centre people keep telling me it’ll be repaired within 7 days, obviously untrue. We have 6 contract handsets and our home internet all running from this mast and ...

Pogster

Signal to S60 has slowly been getting worse over the last 5 weeks. Now only intermittent. I see on status checker work is ongoing. 5 weeks!!! This is ridiculous. In these days of connectivity I'm finding nothing connects. When will the work be comple...

Data roaming

Absolutely disgusting that they now charge you £5 a day while you’re abroad! When I picked this network to go with a years back, is was for not being charged while in another country! Now I’m being charged a daily charge this WILL be the last time I’...

issues

I payed for my monthly phone bill on Wednesday £17 and my calls are still not on and I still don’t have internet outside I can’t even send messages on iMessages outside of my house . when I ring 3 it says my payment has already been payed and my call...

Proof of Barring

My phone was recently stolen - I contacted Three via webchat on 1st November 2022 to request Proof of Barring for my insurance claim. I was promised an email with the Proof of Barring within 72 hours. I received nothing so I contacted Three again v...

How can I check my account balance

Good evening sir/ma. How can I check my account on three network using USSD Code or by message.

Using data abroad

So I’m a little confused here, I thought the £2 daily charge allows you to use your UK data allowance? For example I get 100gb per month of which I have 88gb remaining for the next 20 odd days, so plenty right. So I get text messages saying that I am...