Are Three fixing problems

[Ian_M]

According to Ofcom there's no problem but there is 

 

 

[sc1999]

As of now in the SE18 6AB area of London:

We’re fixing an issue with our network in this area

We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.

Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.

You can find more help and advice below. And you can read more about our Big Network Build here.

Last updated on 08:45 am 06 September 2023.

[Ian_M]

Same message for 9 months now a house builder as probably built 50 houses in that time 😂

[doc1964]

Thanks again for your reply. At the moment it is back up and running. Download speed of 274 and upload of 76 mbps so quite happy with that. 

Frustratingly however, the coverage checker for home broadband states my house does not qualify for 5g and only offers me 4g. I was able to get the 5g router from a 3 shop on a month to month contract as the month to month deal on 4g was no longer available in store, only online. Hopefully when mast issues are resolved i can swap over to 2 year 5g deal.

As an aside, my mobile phone contract is with id mobile using 3 network and i get download speeds of over 600 with phone. Think my mesh network and fact i have over 50 smart products connected impacts on home speed as well. 

Cheers.

[doc1964]

Hi there, i did and it shows same message that it has for ages, they are working on other masts in the area so service may be affected. As i mentioned though, this message never seems to get updated not does it give expected date of completion. Today is the first time i have had no service from the router at all but on rebooting it seems to be getting there. Thank you.

[sc1999]

The only other option is to chat with the social media team as they can access engineers.  Why does my predictive text offer me all words from chat?

[Ian_M]

I don't if it's just me but if I was running a company like Three I'd be checking Three community then I would talk to to engineers to get a status update I wouldn't wait till a customer asked me 

[sc1999]

I doubt they have the staff numbers to be that proactive.

[Ian_M]

That's true otherwise if they read Trustpilot reviews they'd be crying to much to do anything about it anyway 😂

[doc1964]

I had issues this morning as well, detector down stayed no problems but home broadband was not working. Reboot the router and it has come back but is a bit slower than usual.

[sc1999]

Have you checked 3's network status checker?