Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32368 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11348 Views
  • 2 replies
  • 4 likes

Help

Hello i need to top up my sim card, can you please help me with that, as i have a 15£ data at the moment  thanks 

M25 by Fledgling
  • 1141 Views
  • 1 replies
  • 0 likes

PAYG charges at a UK beach

I live in Norfolk UK and I use Three PAYG on my Samsung phone. I just went to the beach at Wells-next-the-Sea.  I was amazed to receive a text from Three telling me that it looked like I was on a ship and would be charged £3/min to make a call and £1...

Apollo11 by Fledgling
  • 2575 Views
  • 3 replies
  • 0 likes

Not receiving calls

Ive been with three for a long time. Yesterday randomly my network stopped working. I thought maybe it was an issue in my area but went to work on the other side of London and still nothing. I cant receive phone calls and when I try to call others I ...

LALA1738 by Fledgling
  • 35817 Views
  • 17 replies
  • 2 likes

Data not working roaming in Panama

I recharge 20Euro pack 15days validity unlimited data but it's not working in roaming I don't know why can u give advice please 

Suren by Fledgling
  • 2035 Views
  • 2 replies
  • 0 likes

Voicemail link on phone app not working

Anyone else unable to access voicemail from the phone app on iPhone?  When I click the ‘spool’ icon on the phone app I get a message, “Cannot contact to Voicemail. Call your service provider assistance”.  I’ve tried Three Chat but haven’t got anywher...

Voicemail access issue

I’ve just gone from payg on Three to sim only contract using the self same iPhone 12 retaining my original number but with a new SIM card.路‍The problem is that I can only access voicemail by dialling 123. I’ve set up my voicemail at network end in th...

Anonymous by Not applicable
  • 5739 Views
  • 6 replies
  • 0 likes

No reception after returning from abroad

Hi,I have returned from Spain and now have no reception on my mobile. I can connect with wifi but have no mobile data. 3 have sent me a new sim card but it is not working, I have also tried it in another phone.I have a 'not registered on network' mes...

Darren1 by Fledgling
  • 21763 Views
  • 9 replies
  • 0 likes

Network Issues

I been using three network for more than 2 years, and I’m facing networkissues since last month and i wad calling them they just connect it with others, and don’t know what they exactly doing. really disappointed 

Hammas by Fledgling
  • 1501 Views
  • 2 replies
  • 0 likes

Roaming charges in The Isle of Man

With the latest 3 update i am now being charged whilst roaming in the Isle of Man - Its still stared as a Free roaming destination.Trying to get through on Chat takes ages, and they assure me i won't be charged.But i can see Roaming charge 1.67 + vat...