Hi, KBF.
If you have that issue, you will need to speak to the Support Team on chat or by calling. The process involves them reaching out to the other network internally and requesting that the additional required data for completing the port in be sent over. Once that happens, it should update and you should be up and running normally. It's hard to give a timeframe on how long that takes due to part of the process being dependent on another network, but you could be looking at a few working days or so.
Before going ahead and doing that though, I have seen quite a few examples in recent weeks where iPhone owners who have recently ported in or our have an issue with the same symptoms, but it's not a split port issue. to resolve it, the solution has been to simple go into the reset menu on the phone, reset the network settings, and then let the phone restart. I'd recommend trying that first since it's an easy fix, if it doesn't work, you like have a real split port and you can go ahead with the first option I mentioned.
Pete.
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