Please Help Split Port

[jmacp]

Hi

Moved to 3 from Spusu this morning I can only receive texts and call from the 3 network and its mvno's.

I cannot get call or send texts from anyone else pleasse help!

Thanks

John

[Paddiewack]

Ports can take 24 hours to complete. Turn your phone off and on If that doesn’t help contact customer service.

[jmacp]

Hi

Still knackered this morning can only receive Texts / calls from 3 users.

Split port seems likely.

Thanks

[Paddiewack]

Sorry to hear that and it sounds as though you’re correct. Your only route to sorting this is via customer service;either by calling 333 or by starting a live chat via the Three homepage.

I wish you good luck.

[mttyos]

Hi, looks like we both are having the same issue. My number was supposed to be transferred on 12/04/2024 and since then I can't receive any calls or messages on my Three sim. My Lebara sim still appears to be active and gets sms messages. I can sms myself from Three to Lebara on the same number using two SIM cards. I called and spoke on the web chat with Three customer service every day and they keep saying that the issue will be resolved "tomorrow". I have raised complaints on their website but nobody responded. It's crazy that I am now stuck with Three for 24 months. I truly regret switching to Three. Have you managed to get your issue resolved?

[jmacp]

Hi

Not ATM unfortunately.

John

[JonathanB]

Hi @jmacp, @mttyos,

I'm sorry to hear you've both had this split porting experience. I know this can be particularly frustrating when this happens. We're dependent on our porting team and the old provider's porting team coordinating to resolve this sort of issue.

When did you both report the issue to the customer services team, and how long have you been waiting since then?

Thanks,
Jonathan

[jmacp]

Hi

I reported it on Tuesday and I am still suffering ATM

Thanks

John

[JonathanB]

Hi @jmacp, @mttyos,

I've sent you each a PM to get you in touch with some more help with this issue.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[jmacp]

Hi

Plenty of contact with 3.  However my split port is still there.

Thanks

John