Calling issue 23/01/2025 [UPDATED]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
23-01-2025 04:41 PM - edited 24-01-2025 09:17 AM
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
- Labels:
-
Calls
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 04:54 PM
Can’t receive it make calls at all turned phone on and off a number of times
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 02:09 PM
Down detector reports a spike of over 3000 complaints about the network and inability to make calls.
Come on 3, admit you have issues!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 07:41 PM
Still not fixed!!, I have lost clients and commissions!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 06:47 PM
Why have we still no access to outgoing and incoming calls on our mobiles. This is disgraceful not even any notice this would be happening. Since just after 11.00 a.m this morning no calls in or out. What a disgraceful service. Not impressed not a happy loyal customer 😞
Three get your act together. Plus Three network should be giving customers compensation. Why should we pay for no service??? Disgusting so annoyed 😠
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 05:47 PM
I have spent the day unable to make or receive calls even when contacted to wi-Fi so I have checked my phone it’s not the problem which has been confirmed by a worried WhatsApp call from elderly parents with the same issues.
please could someone explain the problem and how long it will take to fix.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 05:56 PM
Even I have the issue in E12, London past few hours as Whatsapp calls and data is fine
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 05:51 PM
I Also thought it very strange that yesterday in the middle of London I had no signal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 07:46 PM
Can’t receive calls or make calls
is three mobile down??
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 07:53 PM
Yes and their customer service is also down.This has serious implications for some of us out here..I'm switching to EE the moment it gets switched back on
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 23-01-2025 08:00 PM
Yeah i tried their chat just kept repeating itself xx
