yesterday - last edited 12 hours ago
Hi everyone,
UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.
Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.
A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network.
Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this.
Thanks,
Danni
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02-10-2024 07:32 PM - edited 02-10-2024 07:33 PM
Not wanting to appear rude but this has been going on for 24 hours so why has it taken so long for anything from 3 to appear on the community?
PS. I will be off in 24 days when my contract is up.
on 02-10-2024 08:21 PM
Before I can make a call of any kind I have to toggle aeroplane mode on and off. Then do the same again before I can make another call. Crazy! All networks have problems from time to time and nothings perfect but Three is becoming unreliable which is a shame.
on 02-10-2024 08:43 PM
Which is why I'm off and I won't be going anywhere near O2's community,
02-10-2024 09:14 PM - edited 02-10-2024 09:15 PM
I do agree with you that more information could have been made available on here. I get that Three don’t want to publicise their downtime but for their customers,info on here or on their website as to when we possibly could expect a resolution would ease customers understandable frustration and also save guys like me jiggling flight mode on and if to see if it makes a difference. And it would be far better than the “apology for inconvenience” route they currently go down.
10-26-2022 11:52 PM - edited 10-26-2022 11:57 PM
I have recently stopped being able to make phone calls.
I could and now can't, I'm on an unlimited contract.
I did recently renew my contract if that is part of the issue? Not really what I expected.
Network working fine in all other ways, data good, can receive calls and and can call voicemail.
yesterday
Unable to make calls cambridgeshire since noon today
yesterday
Same issue cannot make calls London E2
yesterday
Same issue north London
yesterday
Can’t make or receive calls in Nottinghamshire
yesterday
Same in Liverpool
