Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32377 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11348 Views
  • 2 replies
  • 4 likes

5G roaming

Do Three have roaming partners offering 5G ?  As I recall some years back, roaming was included but mostly connecting with 3G ( even where 4G/LTE was available ) Is there plans to enable 5G when roaming ( where 5G is available )Thanks 

Out at sea?

Hi,Do Three offer any ‘add-ons’ for ‘Marine’ ( e.g. network connection at sea - while on a cruses ) ?I am aware if ‘on-ship’ WI-FI - and this is the preferred connection - however; if the ship has a ‘cellular’ connection - is this charged as ‘Interna...

PAYG sim

I’m on a monthly sim only contract with 3 which is coming to an end.  I was thinking of swapping to a PAYG sim also still with 3, can I take my number across to the PAYG sim

Joc69 by Fledgling
  • 3280 Views
  • 3 replies
  • 0 likes

MMS service ?

Wondering if MMS will ever be a free service? ( as mostly with iPhone use iMessage so not used ) but somethings useful when sending to Android devices, yet charges high for MMS ( ps/ likes of Vodafone, do have some MMS included ) - thoughts,,,,,, 

Signal dropping

Over the last couple of weeks my signal has been dropping, from LTE to H or just switching off to emergency. Three were doing some "upgrades in the area (Bristol - bs10)" and I do think it's got worse. I have checked network checked and down detector...

simon123 by Fledgling
  • 3761 Views
  • 3 replies
  • 0 likes

Not happy with network service

Hello everyone. I recently switched to 3 from  Voxi and i have to say I’m very disappointed with the network here in London. 5G is good but as soon as it switches to 4G (ie most of the time) the data becomes painfully slow.I would like to ask if anyo...

dontknow by Regular
  • 19479 Views
  • 16 replies
  • 3 likes

Best solution Swapping a number between three sims

Hi I want to change my contract to a phone from Samsung with a three contract sim. I'm currently om three but they can't match the deal even via an upgrade. If I was to take out the new three contract via Samsung is it possible to transfer my number ...

NW by Fledgling
  • 52196 Views
  • 26 replies
  • 0 likes