Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Star]

What a terrible network to be on! All these problems and not one email or messages to their customers to say what’s going on or apologise 

[Kazza]

Same here in Northamptonshire, doing my bleeding head in 

[Richrowly]

Same in Cardiff

[richardolatunde]

Its now been 6 hours, no customer service either

[Raje]

Not working for me as well

[Maisiemae]

I have the same problem in Cornwall .. can’t make or receive calls ! 

[J5emp]

Hi I’m having same issue in Manchester does anyone have any updates on what’s going on thanks 

[StylesL]

What is happening to three network?? Can only use my data. Can not receive or make calls since about 1pm today London time 

[Sebby]

Same problem in Reading. Since around 2pm cant make or receive phone calls. Can use only data

[Bw321]

Yeah I’m the same in Durham, can’t make or receive calls only data on WhatsApp messenger FaceTime etc massive issue