Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[BillHow]

I am having the same problem of not being able to send or receive calls.  The phone works fine as a 'computer' and I can text and email and make calls through WhatsApp.

I went into the local phone shop who replaced the SIM card and said it should be OK in a few hours after restart but this didn't work.
I borrowed a friend's SIM card off the BT network and this worked fine so I don't think it's my phone (Sony Xperia XQ-AD51).
I phoned the Three technical support number and a lady from India had me trying several numbers that I think were to do with 'Call-Forwarding'.  These didn't work and we were supposed to talk the following day on my landline number but for some reason this didn't happen.
Last Friday I went to the NEC in Birmingham and my phone worked for about an hour but when I got home it went back to not receiving or sending calls.

This Three network is essentially useless to me as a phone service.  Should I cancel my contract and move to a different network.  Is there a Mobile Phone Ombudsman I can use to help me with the legal aspects of this?

[Kb888]

I've been waiting for communication ombudsman referral for months now from three customer services and they keep swerving it!! When I do hear from them, they send me settlement figures to cancel my contract and leave whilst wording it like I requested the settlement figures. Three are the most embarrassing and crooked company I've ever dealt with lately 

[PeteG]

Hello there.

It's disappointing to hear that you're still waiting to get your problem resolved. If your complaint has been closed without a resolution being reached, you can reach out to the ombudsman directly with your complaint reference number, which will begin that part of your complaint escalation. 

Pete. 

[Zoidmac]

I’m having exactly the same issue - also for the last few months I’ve been running out of data halfway through the month, and I have never run out of data before

[Leem1]

Is there a resolution to this as it's now started happening to me on my Pixel 6 Pro?

[NoVoice]

Still down............ Only a 'small percentage' ????? When are you going to be mote open and truthful as a company Three ?

[Rubab]

I can’t do incoming calls and outgoing calls can you please sort out the issue thanks . 

[12ce]

issue with call service 

[Ekhosuehi]

I CANNOT MAKE NOR RECEIVE CALLS. THIS HAS BEEN GOING ON ALL DAY.

[Boroian]

Absolutely disgusted with 3. I am definitely leaving after 20 odd years,   no service, missing work because of this.