Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Paulf]

I haven’t been able to make or receive any phone calls today, but I found that if you FaceTime or using an app like whatapp to make calls it works and receive using apps work.

[Great]

hi, but you can send a text? As I am ok to text but not ably to do any calls 

[RE1]

• Nor have I and I missed a consultant appointment by phone that I’ve waited months for 😞

[Kaz99]

I am in Cornwall and have the same problem all day,  there's no fix or answers why from three, so frustrating, come on three  be more supportive to your customers!n

[JabloJones]

What is happening with this network?! I’ve only just switched from EE and I already can’t make calls or receive them. Very annoyed.

[CCC]

Colchester essex 

Have been out all day as travel for work, no dial out can’t make receive calls

Colchester Bury at edmund’s Norwich Great yarmouth 

Very frustrating Three !!!

[Kaz99]

I have had the same problem, all the family has three and none of us can call three, no one seems to have any idea what the problem is,  and three hasn't even had the decency to contact customers and tell us why or even apologies,not good enough, we have tried everything but nothing seems to work, 😕 

[Alfanso]

Disgusting 3 am a carer need the phone for night shift call D/N for patients terrible

[Groot1]

I have the same issue in Luton.

[Cosmic_whip]

Same here in Essex. I don’t hear a ring or get a call from anyone