Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Jay653]

Can't make calls Northampton

[Jay27]

I can't either im in Cambridgeshire 

[Summersmum]

I can’t make calls either westyorkshire 

[Steve50]

Same in Newcastle it’s b##### annoying can’t make or receive calls but bet we don’t get a refund on the bill 

[Harold1]

I'm having the same issue in Berkshire absolute rubbish 

[Baileyboy]

I’m in Barnet. No calls out or in. Tried three but chatbot sent me to some site that I had to pay for to check my phone??

[Suzie]

Sam’s in West London, can’t receive or make calls, cannot get access either to voicemail. Is this because 3 have changed their over. It’s so frustrating 

[Suzie]

Sorry, meant to say “same”

[Maria12]

Can’t make calls either Ireland 

[Lsm1991]

Same, county durham