Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[Deacycm]

Me either since three went down it won’t work says to contact three but they are useless 

[Franky]

Me too...started friday @ 4Pm...

whats going on 3???

[sc1999]

There was a 3 network outage last night so is it okay now?

[user0987]

Same for me and my wife. It started yesterday evening. Whinchmore Hill area. Network connection is also sketchy and drops often.

Devices get IP address and traffic between the phone and the devices is working but nothing is routed to the internet.

There is definitely something wrong with the network.

[Franky]

Started yesterday - friday 4pm to 7pm...Today the mobile hotspot connects - but no internet...

Whats going on 3????

[sc1999]

What have you tried so far?

[Franky]

Everything.

3 are mucking around

[Malibu]

As from 5.15pm Friday 9 Feb, I had no connection to the Three network; all I got was "No Service".

This is intolerable when it is the only phone connection I have.

Fortunately, I have been online and followed the "switch off, switch on, switch on airplane mode and switch it off again" and after a very lengthy search by my phone, reconnection occurred, but data is only 3G not 4G.

What the merry hell is going on at Three ???

I am now considering a move to another network, as this is not the first connection problem I have had with Three.

[sc1999]

All networks suffer outages. The one in December was not only 3 but EE as well, probably they shared a remote tower. The problem with 3 is that they are too lazy to be bothered to keep their customers informed. Instead of a big banner on their website, and here, they bury it deep on their social media account which I cannot find.

[MZone]

It’s on their main page if you scroll down a bit.