Calling issue 23/01/2025 [UPDATED]

[DanniD]

Hi everyone,

UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently.

Today, we also expect to see an additional impact on our service due to Storm Éowyn in some areas. We have already deployed extra engineering resources and planning for these areas, so we can bring sites that are impacted back online as soon as it is safe to do so.

A normal volume of 999 calls were connected yesterday and our monitoring confirms the service is working fully this morning.  We continue to investigate the small number of reports that we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network. 

Due to these issues, our phone and chat lines are and will continue to be incredibly busy, so we're aware there may also be issues getting through to the teams at the moment. Please bear with us as we work through this. 

Thanks,
Danni

[ICEBulleT]

Guys there no some but millions customers have the same issue today. Same me. Very bad and I'm in three just 4 days. Think to back vodaphone.

[Lou78]

Due to the fact that we are paying for a service that we can not use and that you can not provide and for nearly 9 hours and could be longer. Will customers be compensated? It has my impacted work and for many others. 

[Knitie]

Hi Danni

Any reason why Three have not let their customers know???

[Angelicstorm]

It's been 5 hours since your post and been since approx 2pm when I lost my phone calls. Will amy of us get an update at any point as we need to have resolve or alternative options and just being kept involved as it affects us normally calms most people down. 

[Jainemac]

Still didn’t receive the emergency alerts. Everyone else in The household did as on other networks… sort it out 3!

[Ballerina]

I haven’t been able to make or receive calls since this morning and during a live chat with 3 no timescale given for when it may be resolved 

[Dee2]

5hours since this update & my phones still not working! Surely you must have an update by now or are your customers not good enough to be kept informed! 

[Ibo]

ل Not some customers, but all customers. I missed work appointments, which means losing money too. Who will compensate me for my loss? 

[SMFR]

Hi I also experiencing issues. I can’t make any outbound calls.

[Chloe15]

I can't receive calls or text message and I also can't send or call anybody either this has been all day I have a baby at home and I'm working