Can a mod help explain a fault?

[James73]

Hi, 

Can a mod please reach out to help provide more detail than ‘We're working on fixing an issue in this area at the moment.’ which is what we have had for about a week now.

we are in a rural area and rely entirely on three broadband. I am guessing a mast is down but it would be helpful to know what is going on and likely duration.

I can share our location by DM.

Thanks

[JonathanB · Accepted solution]

Hi @James73,

I've sent a reply to your PM now. Sorry to hear about the impact this outage is having, and I hope the issue is resolved soon.

Thanks,
Jonathan

[Intrakota]

The first thing you have to remember about these idiots is that they WILL NEVER ADMIT THERE IS A PROBLEM.

My home broadband contract is still within the 30 days trial period and for 3 weeks it’s been brilliant with speeds in excess of 1500Mb/s 130Mb/s upload. Yesterday speeds dropped to about 600Mb/s, today 5G disappeared and 4G is 1.8Mb download, upload is about 3Mb/s.

Speaking to C/S today and tonight I’m told there is no problem in this area, I told them I live here and I’m telling you there is, they suggested my outdoor hub could be faulty, well in that case so are 2 iPhone 17PM and 2 iPads.

I’ve been with Three 23 years and they still lie so I’m sorry to disappoint but like me you have no chance getting the truth, you might as well talk to a wall - the wall of silence.

I may rip out my home broadband and return it to the store and get a cancellation if they continue with this line of ignorance, as customers we have to understand that this technology is susceptible to breakdowns, I can accept that but what I have a problem with is the constant denials and that I am mistaken.

Good luck.

[Paddiewack]

“Idiots liars ignorant” Strong words you know to be false so on this occasion I won’t dignify them with a comment. Having been with Three myself for more years than I care to remember (apathy more than anything else) I kind of get your frustration;however using emotive terms on a public forum will gain you nothing except perhaps a spleen lighter after being vented.