Can't make or receive calls, but can text and use data

[jrwalker]

Hi, for the last couple of weeks I have been unable to make or receive phone calls. I can send and receive texts and use my mobile data, so I don't understand what the problem is. I have restarted my phone and removed/replaced the sim multiple times. Could anyone help please?

[ARP]

Something to do with 4G calling /3G shutdown - see this thread: https://community.three.co.uk/t5/Network/Can-t-make-or-receive-calls/td-p/28974 

I have the same problem - customer service raised a query and said it should be sorted in two days.

[Yabs]

same thing happening with my phone too.

regarding it getting sorted in a couple of days.. I never got that advice from customer service all i got was endless troubleshooting advice I had already tried and the operative trying to sell me a new phone which I complained about, I was told I would hear back within a week regarding my complaint and that hasn’t happened either so fingers crossed.