Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 9708 Views
  • 17 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 3870 Views
  • 2 replies
  • 3 likes

5G on iPhone but only 3G on iPad

Hello,I have an iPhone with 3 which gets full bars of 5G (the mast is right outside). I have just bought a prepaid 5G sim for the 6th Generation iPad Pro (2022 model) and it only gets 3G. I’ve swapped the sims over and the sim from the iPad gets 5G i...

B7474U3 by Fledgling
  • 2419 Views
  • 5 replies
  • 0 likes

Data usage

Hi,Does anybody know how I can find out if I used any data in a non Go Roam country in the Three app or elsewhere?Thanks! 

International

I want know about i have contract for 2 years i will pay 24 pound every month and can i call international and it is unlimited or not

Emails

Hi. Can anyone please explain this and possibly provide a solution. I am currently using o2 for my phone contract and a 3 5g router for my WiFi provider. While using WiFi in my house my emails will not come through. However if I turn WiFi off on phon...

Data and bill

Hi sir I need to confirm when will my data due and bill due thank youregards

Best solution TFL WiFi on new device

Hi all,I have been happily using the Three Wifi on TFL services for a numbers of years, but recently changed phone from a OnePlus 7 (Android 11) to a OnePlus 11 (Android 13). I've followed the instructions for connecting at Free Wifi on London Underg...

wincelow by Regular
  • 9414 Views
  • 16 replies
  • 2 likes

My phone has randomly changed number

I bought my phone (Samsung Galaxy S22) in December of last year so have had it for a good few months with no issues. Last night I text a friend and it went through to her on a number she didn't recognise. I then checked on my contacts app and there a...

renfin96 by Fledgling
  • 4347 Views
  • 1 replies
  • 0 likes

Sudden Drop in 5G signal and performance

Cross post from broadband forum as affecting all my devices.Hi all,Looking for some advice. I have a ZTE home router and a few 5G enabled mobiles. Recently, the performance on all of them has fallen. Typically I used to get over 300/25 via my home ro...

Network issues in north Telford

There are persistent (2 years+) issues with the network in north Telford that still haven't been resolved.Coverage is fine in terms of signal strength - strong signal in most places with some low signal strength areas thanks to the geography. However...

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