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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by • Community Moderator
  • 8250 Views
  • 15 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by • Community Moderator
  • 3704 Views
  • 2 replies
  • 3 likes

no service

i’ve recently got my new phone (12th feb) and i haven’t had service for over a week; everytime i check the three website it says they’re trying to fix it in my area and it updates every 30mins saying the same thing. it seems as though they’re not rea...

Apple Watch

Hello All,I purchased an Apple Watch Ultra last Thursday which I paired with my IPhone 14 Pro. All went well until I tried to install the cellular data.After 11 calls to India I am no further forward! Each call was dealt with by a different customer ...

Daily communication

For about 2 months I get what I think is a text every morning telling me there us an important message from my provider and to switch my phone on to read it. I cannot find it anywhere so have no idea what it is about and I can delete it. Anybody know...

Loulou2 by • Fledgling
  • 1002 Views
  • 1 replies
  • 0 likes

Can only make wifi calls

Hi there. About a month ago my note 20 could not connect to the Internet on mobile data and also stopped making calls or texts unless I am connected to WiFi. All incoming calls go to my answering machine and I do not get any notifications.  Also when...

Iccarus by • Fledgling
  • 1591 Views
  • 1 replies
  • 0 likes

Playstation Network Not signing in

Playstation Network Sign in on PlayStation 5 not working. Tried on multiple Three 5g hubs and multiple playstation 5s in the household. I have attempted every possible solution.This seems to a problem on the hub end.

hazmuh by • Regular
  • 1695 Views
  • 3 replies
  • 0 likes

Best solution PlayStation network won’t sign in on hub

Hi, feel like I’m hitting my head against a brick wall with support. Had the 5g home hub for 2 months and no issues (only get 4g though in my area), suddenly today PlayStation won’t sign into my account. Initially thought ps network is down, no one e...

Unable to receive calls or texts

I recently ported my number from Lyca to Three. Unfortunately since then I am unable to receive calls or texts, can make and send them though. People who call me receive a message stating number called not recognised, however the number does show cor...

Zunaid by • Fledgling
  • 37079 Views
  • 51 replies
  • 1 likes

Rubbish speed 4g broadband

I've just swapped from Virgin broadband to three but the speed is approx 5-15! Very slow and not working at all this morning. Will this improve? If not I'll have to go back to Virgin?

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