Can't send texts

[Jayman77]

For some reason I cannot send text messages today, it just says "couldn't send"

[JON4]

I have been having failed sending of Texts for at least a month so far, and it's on both Phone and my Tablet. I would think it is a network problem because it's on two different devices. I've tried resetting the SMS settings to Default with no change,

Jonathan D. ***@***.com

[Kwilliamson]

Mine are currently doing the same, do you know how to fix the problem ?

[JonathanB]

Hi @Kwilliamson,

Are you on PAYG, and has this issue been resolved now? We've just recently resolved an issue which may be related. Please let me know if everything is back to normal for you again.

Thanks,
Jonathan

[JonathanB]

Hi Jayman77,

Welcome to the Three Community.

Sorry to hear that you've been struggling to send texts yesterday. Is this still happening now?

If so we'd best narrow down what could be causing this.

• Are your texts failing to one number or all?
• Can you receive texts okay still?
• Is the issue happening in one area or several places?
• Is anyone else on Three nearby, are they having the same issue?
• What model of phone do you use?

With the answers to the above there's a few things we can try out to solve this.

JonathanB

[Clairecatz]

Mine won’t send to one number but sends to others

[JonathanB]

Hi @Clairecatz,

If you can contact other numbers without issue, it's entirely possible the issue could be at the other side. Do you receive messages okay from that number?

If you use iMessage or RCS/Chat messaging, check your message settings and switch these features off to check if you contact this number as a normal SMS text. In many cases it may be as simple as one of both of you having to switch RCS off and back on again in settings.

Let me know how you get on with this.

Thanks,
Jonathan