Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32608 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11409 Views
  • 2 replies
  • 4 likes

5G network

Where can I get a 5G network in Luton please. I live at LU1

voyedum by Fledgling
  • 1807 Views
  • 2 replies
  • 0 likes

Proof Of Usage/Baring

My phone got stolen 11 days ago and I need Proof Of Usage and Proof Of Barring for the insurance claim. 11 days down and every time I call up I get it promised that it'll be with me in the next 24 hours, or there was an issue with my Email account et...

Login

I can't login to my 3 account 

Rojan by Fledgling
  • 1755 Views
  • 2 replies
  • 0 likes

Site being blocked

Hi, I work for a company that sells toy guns (Airsoft replicas), not real weapons, but it is being blocked. Is there any way it can be re-categorized so that it is accessible for 3 users. Can be accessed on other providers but not 3.

Sam258 by Fledgling
  • 1933 Views
  • 2 replies
  • 0 likes

Calling network problems

I live in South Staffs and have a lot of problems with connection and signal. People say say ime breaking up and they lose me but I can hear them great.  Is anybody else getting the same problems.

gm24-48 by Fledgling
  • 1319 Views
  • 1 replies
  • 0 likes

Go roam calls

I’m in Costa Rica. I have got a three pay and go SIM card as three told me go roam would work ok in Costa Rica. if I try and ring a Costa Rica number (I.e.local) it just give a failure message. How can I ring anyone

Phone Coverage

  I live in **** *** and the phone signal has gone from acceptable to almost zero. Who do I contact please.      

CRISTOFF by Fledgling
  • 1239 Views
  • 1 replies
  • 0 likes

Network

Hi There! I am using three network since last couple months and the service is just rubbish. It has not even 5G singnal. Please resolve the issue or otherwise i am gonna change the network.

Irfan by Fledgling
  • 1974 Views
  • 2 replies
  • 0 likes

60 minute call allowance.

Hi, I'm correct in understanding that calls allowance is 60 minutes??? Does the call automatically stop after this time frame? Or is a 3 money making excercise, if so can you set the phone to automatically cut the call, after 60 minutes?Thanks for an...

Rfa by Fledgling
  • 7527 Views
  • 6 replies
  • 0 likes

Best solution Voicemail charges?

I've always had voicemail turned off since being with Three due to charges. I was surprised today to receive a voicemail. I've tried to find out through my account if there is a charge for listening to these messages, but it's not easy. I have no ide...

tippy by Regular
  • 11797 Views
  • 8 replies
  • 0 likes