Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32867 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11477 Views
  • 2 replies
  • 4 likes

Voicemail problems

Hi normally my voicemail was off now i am receiving lots of voicemails texts can you please stop thanks

Receiving sms when abroad

I'm currently travelling in Laos, and previously I was in Kashmir. In both places, my Three SIM is unable to connect to the local network, so I cannot receive SMS to my UK number.Receiving SMS to my UK number is critical for signing in to services us...

Best solution MC801A B15 Wifi Key Complexity Requirement

So I was forced to do a factory reset on my MC801A to diagnose another issue. When it came back up and I tried to configure the same WiFi settings as I had before, it's now forcing me to add a special character to my Wifi Key. It was using a key with...

5G network

Where can I get a 5G network in Luton please. I live at LU1

voyedum by Fledgling
  • 1815 Views
  • 2 replies
  • 0 likes

Proof Of Usage/Baring

My phone got stolen 11 days ago and I need Proof Of Usage and Proof Of Barring for the insurance claim. 11 days down and every time I call up I get it promised that it'll be with me in the next 24 hours, or there was an issue with my Email account et...

Login

I can't login to my 3 account 

Rojan by Fledgling
  • 1759 Views
  • 2 replies
  • 0 likes

Site being blocked

Hi, I work for a company that sells toy guns (Airsoft replicas), not real weapons, but it is being blocked. Is there any way it can be re-categorized so that it is accessible for 3 users. Can be accessed on other providers but not 3.

Sam258 by Fledgling
  • 1940 Views
  • 2 replies
  • 0 likes

Calling network problems

I live in South Staffs and have a lot of problems with connection and signal. People say say ime breaking up and they lose me but I can hear them great.  Is anybody else getting the same problems.

gm24-48 by Fledgling
  • 1324 Views
  • 1 replies
  • 0 likes

Go roam calls

I’m in Costa Rica. I have got a three pay and go SIM card as three told me go roam would work ok in Costa Rica. if I try and ring a Costa Rica number (I.e.local) it just give a failure message. How can I ring anyone