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Can’t use phone in Spain, help!

JMC
Fledgling

‎08-06-2022 04:36 AM - edited ‎08-06-2022 04:42 AM

‎08-06-2022 04:36 AM - edited ‎08-06-2022 04:42 AM

Roaming is on in plan.

Spend cap is set to unlimited (any other value always resets to zero).

Roaming is on in phone settings.

Tried network set to automatic and tried selecting available individual networks.

Have powered phone off and on multiple times. 


Still no joy, please help!

See photos…

 

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2 REPLIES 2
StephR
Employee
Employee

on ‎08-08-2022 11:41 AM

on ‎08-08-2022 11:41 AM

Oh dear, JMC, I'm sorry you've gone to so much trouble and still can't get connected in Spain.

You've already taken all the steps we'd recommend to get things working, so I've sent you a Private Message with further details on what to do next. 

StephR


Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query. 


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WADEY23
Fledgling
In response to StephR

on ‎04-13-2023 02:12 PM

on ‎04-13-2023 02:12 PM

Hi there I have the same problem, tried all of the above and been having an on/off conversation with three on twitter. But still no joy. 

Any help would be appreciated 

TIA 

 

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