I have been unable to make or receive calls in or near my home for the last three weeks. I’m in Hatfield Hertfordshire and have the problem around the town or near my address. I can make calls from near Hatfield House and in the 3 shop in Welwyn Garden City. My main phone is a Motorola One Zoom with Android 10 showing connection to the 3 network via 4G. I’ve had the phone for over four years and been with 3 for over seven years with no previous problems. A nearby 3 shop gave me a new SIM a week or so ago but it has made no difference. I’ve tried a reset and I’ve tried an O2 SIM in my phone and it works OK. My 3 SIM works OK in my son’s Samsung phone at a Hatfield location where it doesn’t work in my phone. I could just switch to O2 but I am reluctant to do this after seven years, and as I am half-way through my current 2-year contract with 3 would I be expected to pay an exit fee amounting to 12 months’ payments? I’d be grateful for any advice.
