cancel
Showing results for 
Search instead for 
Did you mean: 

Cellular Data doesn't work on certain apps / gaming apps

JKL2K
Regular

I'm having an issue where my mobile data doesn't work on certain apps / gaming apps.

My phone isn't used for many other reasons than gaming apps - I either have an incredibly unstable connection (although the connection is 3 bars or 4 bars 5G and 4G) or the network doesn't connect full stop.

I've spoke to numerous advisors and telephone calls but I don't seem to get a resolution, has anyone had this issue?

I note that I have done the traditional reset network settings, Three have reset some settings on their end, tested the SIM in another phone etc and to no avail.

Before my upgrade the above issue was not apparent and everything worked smoothly but for about 2 years now the problem is still not resolved and wondered if anyone can assist?

Best solution
Best solution
MZone
Maestro

Try "three.co.uk" and "3internet" in the APN field to check if you get differing results. 3internet is intended for Broadband, but I've seen a couple of situations where it worked better for certain types of data usage on phones.

View solution in conversation

7 REPLIES 7
sean2204
Fledgling

i have the same issue when i play wwe supercard, i can never get the game to load unless im on wifi and the above settings dont work for me either i have been into my local 3 shop who tried everything they can and they have no idea what to do, does anyone have any more help or ideas please? thanks

eXplosion1701
Fledgling

Thanks for help worked for me in game zombie.io

Best solution
MZone
Maestro

Try "three.co.uk" and "3internet" in the APN field to check if you get differing results. 3internet is intended for Broadband, but I've seen a couple of situations where it worked better for certain types of data usage on phones.

ghena2701
New member

please hwlp me as well how to fixx me app on doorbell ,not woking on mobile data

JKL2K
Regular

This surprisingly works wonders for me and I appreciate your help.

sc1999
Local celebrity

The bars display phone signal strength not available data bandwidth.  I can get 30mb with 3 bars at home and get 30mb with 1 bar 5 miles away. A speed tester is a more reliable option.

I don't know but will the content filter have a say in what apps may be used?

JKL2K
Regular

Thanks for the above, I see what you mean - suppose the signal doesn't represent anything accurately in my case.

The content filter is currently off, that was one of the options that the advisor suggested but when that was changed it hasn't affected anything.