I recently traveled to Canada, upon arriving I received a text message from 3 saying
“Hi there, it's Three.
Your daily roaming charge is £5.83.This excludes VAT, where it applies.
You've now unlocked your UK allowances in our Go Roam In Around the world Extension destinations for 24 hours at no extra charge - as long as you stick to the fair usage policy for your plan.A surcharge may be applied for any usage above that, and you'll still need to pay for any out-of-allowance charges incurred. For more info about our charges and fair usage policy, please check out our price guide: three.co.uk/priceguide”
I immediately turned off mobile data and for most days did not receive this message apart from a handful of days where I did. I was told by a 3 call centre operative that charges apply even for receiving text messages even with mobile data off, yet the only text messages I received were from 3 themselves (see above)
I contacted 3 customer services to resolve the issue of being charged for days I did not use only to be told this charge could not be removed because I’d previously contested a similar charge in the last year when I’d been charged for data roaming in France while on a day out on the Kent coast!
Has anyone successfully contested this charge and got immaculate data roaming charges removed?
