Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15285 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5695 Views
  • 2 replies
  • 3 likes

NETWORK OUTAGE WARNING TEXTS FROM THREE

I have 2 "3" PAYG phones; how come only one receives a warning text from "3" when thereis planned engineering work affecting my postcode?

Geluk by Superstar
  • 2411 Views
  • 3 replies
  • 0 likes

Top up problem

I have purchased £10 cash credit by card and activated it by calling 444 line with the voucher code and a message of successful activation has been received as well. However, checking my account, there is £0 cash credit and the data is not functionin...

Fish by Fledgling
  • 2556 Views
  • 3 replies
  • 0 likes

New features

Come on Three UK, it’s almost 2023 now, still no esim support for mobile phones! Also would like to see Visual Voiicemail too, Three is the only major network not to offer these!Ive also noticed Three have increased their annual price rice from 4.5% ...

a_ukboy by Active
  • 3415 Views
  • 4 replies
  • 2 likes

Moving network

I'm wanting to move on to giff gaff and keep same number on my three

Chipper1 by Fledgling
  • 1342 Views
  • 2 replies
  • 0 likes

Will I be charged per day if I turn roaming off?

I'm traveling to the US next week and my understanding from chatting to a Three representative is that I will be charged £5 per day for using my phone for *anything* while I'm there, even if I'm only sending a text and not using mobile data. But does...

Mander by Fledgling
  • 2944 Views
  • 4 replies
  • 0 likes

SMS Forward

I have Three SIM in my iPad which will not receive SMS messages - as a suggestion, an option in the Three APP to forward SMS messages would be of great value. The same for MIFI / BB routers - many have within setting ability to receive SMS but there ...

Best solution 5G Hub ZTE MC801 B12 update

I have the Three branded ZTE MC801 5G hub router. We have been with Three since July 2022. When we setup the router it was on the B09 update and we had no issues with it and got around 450Mb download speeds. Our 5G signal is around -95dBm. Then on 17...

Sim activation issues

Started new contract Last week . Switched my number with pac code. Switched Monday 31st. Problem 1 . The phone would not save the number that I switched, 2 hours on live chat told to go to shop and get a sim replacement. Problem 2 , The sim would not...

Toporb by Regular
  • 4841 Views
  • 3 replies
  • 1 likes

Calls

Does anyone have problems when receiving calls or making calls , for example they can not hear you.Also no network when indoors .

Harjb2 by Fledgling
  • 1956 Views
  • 3 replies
  • 0 likes