Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32407 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11354 Views
  • 2 replies
  • 4 likes

Only receiving incoming text from 3 or contacts with 3 provider

As of now, the SMS is still not working. I don't seem to be able to receive any SMS from any of the banks, hospitals and I’m heavy pregnant, or any other senders outside of the Three network.A few contacts sent me messages and they were not coming in...

Data

Hello therehipe you’re wellHow can I renew my data pack?

Roya by Fledgling
  • 1095 Views
  • 1 replies
  • 0 likes

No mobile data

Unable to access mobile data! Ever since the re-registration it always keeps asking me to sign in. Called customer service, they kept telling me it's fixed but nothing's changed. My account also shows a depleted red bar when I should have an unlimite...

Gokul by Fledgling
  • 2046 Views
  • 1 replies
  • 0 likes

New Voicemail System Update

I have a couple of Three numbers and one of them has now got the new voicemail service, which appears much better than the previous one. The other number still has the alternating male/female voice voicemail. How do you get the new voicemail system? ...

Thr3 by Regular
  • 2359 Views
  • 2 replies
  • 0 likes

3dafone latest merger news.

Latest on 3 - Vodafone merger. No surprise that EU regulators do not care as this is a UK only issue.BRUSSELS (Reuters) - Vodafone (NASDAQ:VOD) and CK Hutchison's $19 billion mobile merger in Britain does not pose any competition concerns to EU antit...

sc1999 by Local celebrity
  • 2390 Views
  • 2 replies
  • 0 likes

Register

Hi,  I can not registry my phone number. Thanks Ales W. 

Best solution Voicemail

Have had an announced migration to a new Three voicemail service overnight and I have to say it’s infinitely better than its previous incarnation. In particular it supports HD voice so the call is super clear and waves goodbye to the two person annou...

Anonymous by Not applicable
  • 5954 Views
  • 6 replies
  • 2 likes

Only getting H+

Hi. This week the coverage in my area improved a I was able to get 5g indoors for the first time. Now my whole town can only get H and H+. I've been different parts of town. Also the coverage checker reported no issues.3G and H/H+ is supposed to be s...

Number transfer problems pls help!!

On 8th Oct I went to the store to upgrade my old iPhone SE to a 5G phone (behind the curb, I know). I also changed my plan to fit the new phone, and was told by the advisor that the best thing was to grab a sim, and then three would carry over my num...

MattYR by Fledgling
  • 6913 Views
  • 9 replies
  • 0 likes

New mast not active after 6 months

A new mast was installed in the GU12 area quite a long while ago, and there's still no service from it. How would I go about finding out what's going on? Thanks for any advice on advance