Network

Calling issue 23/01/2025 [UPDATED]

Hi everyone,UPDATE: Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we are investigating urgently. Today, we also expect ...

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Best solution 5G Hub ZTE MC801 B12 update

I have the Three branded ZTE MC801 5G hub router. We have been with Three since July 2022. When we setup the router it was on the B09 update and we had no issues with it and got around 450Mb download speeds. Our 5G signal is around -95dBm. Then on 17...

Sim activation issues

Started new contract Last week . Switched my number with pac code. Switched Monday 31st. Problem 1 . The phone would not save the number that I switched, 2 hours on live chat told to go to shop and get a sim replacement. Problem 2 , The sim would not...

Calls

Does anyone have problems when receiving calls or making calls , for example they can not hear you.Also no network when indoors .

Calls dropping / poor call quality (network mode)

I live in an area with occasional 5g coverage, but more often it is 4g or 3g.I frequently have dropped calls or poor call quality. I went on to a chat with Three, and the advisor said to change my network mode from 5g/LTE/3g/2g to LTE/3g/2g.Will this...

Network problems

In the Lowdham district, Nottinghamshire, 7 days now of unusable internet with three, “work on our system is taking longer than anticipated” is all I am told, internet speeds are between 0 and 60 kbps, I am used to in excess of 40 mbps,bought a vodap...

Poor Network

I got a PAYG sim to check how 3 is compared to my current provider. 3 wins everywhere I have been except at home where its unusable!! For 3 weeks now each time I check the Network status it says "We're fixing an issue with our network in this area...

Poor network London

I was wondering if anyone else is getting outdated in London, I can barley use the Three network for the internet I am paying for and every time I call they just blame me or my device as the issue and take no responsibility for the issues I am facing...

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