Delayed number porting

[AMiladyn]

Hello. I moved away from O2 Mobile to Three two weeks ago. I submitted the number porting request form on Three website and booked the port in day for 3/07/2023. It’s now 11/07/2023 and my number still has not been ported. During this time I contacted Three via live chat 3 times and each time was given an ETA of 72 hours at different points in time during that week. I escalated the issue to the complaints team on 8/07/2023. As a resolution I was offered a free data plan for when my current PAYG sim plan expires, for which I’m grateful. However the issue hasn’t been resolved. I was told that you’re currently experiencing issues with the porting and don’t have an ETA of the fix. It’s becoming very frustrating and I’d like to get it sorted as soon as possible please. 

[Bazza29]

I am having a similar problem. Joined three on 22.08.2023, told the number port would be completed 24.08.2023. On 24th my old sim went dead and when making a call from my 3 sim my ported number appeared on the recipients device. 

However when anyone called me there was nothing, no ringtone, no voicemail, no recorded message, just a dead line. I can text people and they receive the message from the ported number but when they text back I receive nothing.  

I called three on 24th and they told me it would be resolved in 2 working days. 

I called again on 29.08.23 and was told the same thing another 2 working days and it had been marked as priority. 

It's now 31.08.23 I spoke to them today and they asked me is the porting now complete? I was bewildered they aren't doing anything just waiting and hoping it will work. After I informed the three rep that it isn't working he said OK please allow 2 working days I have marked this as priority.

I have ported my number many times before but never had any issues like this and the service and complete lack of accountability from three is astounding. The have even tried to blame the losing carrier for the issue. 

Today they gave me a PAC code and advised if I can't wait I should try another carrier. Complete and utter shambles

[Bazza29]

I am having a similar problem. Joined three on 22.08.2023, told the number port would be completed 24.08.2023. On 24th my old sim went dead and when making a call from my 3 sim my ported number appeared on the recipients device. 

However when anyone called me there was nothing, no ringtone, no voicemail, no recorded message, just a dead line. I can text people and they receive the message from the ported number but when they text back I receive nothing.  

I called three on 24th and they told me it would be resolved in 2 working days. 

I called again on 29.08.23 and was told the same thing another 2 working days and it had been marked as priority. 

It's now 31.08.23 I spoke to them today and they asked me is the porting now complete? I was bewildered they aren't doing anything just waiting and hoping it will work. After I informed the three rep that it isn't working he said OK please allow 2 working days I have marked this as priority.

I have ported my number many times before but never had any issues like this and the service and complete lack of accountability from three is astounding. The have even tried to blame the losing carrier for the issue. 

Today they gave me a PAC code and advised if I can't wait I should try another carrier. Complete and utter shambles