Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32816 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11459 Views
  • 2 replies
  • 4 likes

No mobile signal or broadband in Saltdean

Since 20th of Feb (Thursday), there is no service or broadband in the Saltdean area of Brighton. Contacted the network a few times by phone and online assistance and no one can say for certainty when the repairs will be completed. The sparse informat...

Rico1 by Fledgling
  • 555 Views
  • 1 replies
  • 1 likes

Need help with PAYG Esim

Hi! I just activated my Esim. I got 5g network but i can't received any calls or texts. Do i need to top-up? Please help. Thank you.

D97 by Fledgling
  • 747 Views
  • 2 replies
  • 0 likes

No network service

The last 2 months  or so the network service has been awful for 2 weeks I had one bar service I wasn't able to text make or receive calls  it came back non to 4 bars for 2 days then went back to 1 bar for 3 weeks  I contacted 3 they said it was a pro...

Fay82 by Fledgling
  • 624 Views
  • 1 replies
  • 0 likes

Help

Hello all,  i need to contact a human from three company i have this problem and no one is answering me, is there a way to contact a human, here is my problem :EsimI live out of uk, i have an expired sim card, I've used it for my whatsapp business ac...

Longjump by Fledgling
  • 602 Views
  • 1 replies
  • 0 likes

Esim

I live out of uk, i have an expired sim card, I've used it for my whatsapp business account, for a reason this WhatsApp is stopped and i need to verify it again using the expired number. Can i now buy an esim with the same number so i verify my Whats...

Longjump by Fledgling
  • 705 Views
  • 1 replies
  • 0 likes

Best solution I need new phone and tablet

My phone contract I need new phone and tablet new live it debility laws network thank you bye   

Yassin44 by Fledgling
  • 976 Views
  • 2 replies
  • 0 likes

Unusable Signal Strength Indoors

Completely unreliable indoors now for almost 3 years, I only get intermittent 4G signal - no 5G, for some reason the monthly charge isn't intermittent. I rate it as 2 out of 10.My solution, I got Virgin Media wired hub.

Vinners by Fledgling
  • 552 Views
  • 1 replies
  • 0 likes

Voice Calls Breaking Up

Voice calls are breaking up at home, it is affecting my wifes calls as well. We have both been with 3 for quite a number of years, but over the last 6 to 8 weeks we can't make or receive calls at home without the call breaking up. It is fine elsewher...

UUT by Fledgling
  • 1449 Views
  • 4 replies
  • 0 likes