Network

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Why has my mobile data not renewed when it expired 8th june 24 and today is the 9th

Mu mobile data expired 8th june 24 today the 9th june my data has not renewed

Not seeing signal expected

I've recently moved house and purchased a 4G hub to provide my Internet.The Three signal checker stated I should get excellent signal.I have the hub in my conservatory next to the window and it only gets 2 sometimes 3 bars.As for my phone, indoors it...

Hello i have an question i have debt that has not been paid yet and i was just wondering how much i need to pay for it to be connected again and not suspended and disconnected from all text and calls .

No Service

The network always been slow and bad!! but this week i have been suffering with no service continuouslyHas anyone else had this happen?

Esim

I requested for a digital esims and got the code and after put the code in to the phone to download the digital esim it comes up saying cants connect to the network so is there any problems to why it's doing that instead of downloading the esim on to...

Unblock adult content

Please am not getting access to adult content . I tried logging in my card details but it’s not working so kindly assist me or give me access

Calls keep dropping and losing connection

It is now becoming extremely frustrating making or receiving calls. After 5 mins or so the call drops and when connecting again it drops again and again. Last time I spoke to Three they said they were doing some repairs in the area, but these are n...

Why is my mobile network so bad all of a sudden? RM11

I don’t know if it’s because they’re phasing out the 3G networks, however, I can’t seem to get good signal in certain areas anymore. It’s so frustrating, usually I’d have great signal but now I have to look for public WiFi to get anything done while ...

I am not receiving calls from UK 0800 numbers while on Roaming

I am currently in Spain and roaming works fine in general. I can receive and make calls and texts within Spain and from and to the UK. However, I was expecting an important call today from a 0800 number and they emailed me telling me that I was not ...

Customer service

Are the Three customer service operations outsourced to India?