Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Full signal but no data.

I’m abroad and I’ve bought a data passport and 7 day roaming pass and still no data! roaming has been turned on, I’ve tried manually selecting the network and I’ve adjusted my spending cap, but nothing works. I’ve not had an opportunity to have a liv...

wi fi call on android

My phone is now only making and receiving wifi calls. I watched a Youtube video on how to turn this off in the call settings but that just turn wifi off completely on the phone.How do I stop these wifi calls and just use normal sim calls?

Best solution Help! "Your service does not allow access to this number" (android)

Since today (23.08.24) I am suddenly unable to make any phone calls. Any number I try (including 333) gives me the dreaded "your service does not allow access to this number". I have made no changes to my phone and everything worked fine up until tod...

5G Masts

Anyone have a website that shows locations of 5G masts? Curious to know how close my local one is.

Go Roam Europe Fail

Why did the nice man in the Three shop sell us 7 day Go Roam Europe passes? We’ve arrived and have no internet access. No way of sending texts or calls to our hosts in Croatia. We are scrounging WiFi and have done everything possible recommended by ...

07*********

Can you check to see if my sim card plan is 4g or 5g

Data problem

Hi, I am on a PAYG sim plan for £10 a month with unlimited calls and texts and 10gb of data, it pays out on the 22nd of every month but for some reason it is telling me I have no more allowances and that it all expired on the 20th of August, I don't ...

Area of AL4 (St Albans) 4G issues

There is an area of AL4 (St Albans) that currently is getting no 4G Data. It is broadcasting a signal, (My phone show full 4g coverage) but is not receiving any data. This outage happened sometime between 11 and 4 on SaturdayThis appears to only be...

Three/Vodafone Merger

With the Three/Vodafone merger, when will the merge be complete?Will my monthly bill price be higher after the merger? I hope it stays the same.Would I need to get a new SIM card? Such as a Vodafone SIM card.Will visual voicemail be added? I would lo...

Network busy any time anywhere

I can't make or receiving calls with my phone, but texts work and data works. I have tried turning the network on and off, toggling between 3G and 4G, I have tried turning the phone off and restart it, I have tried resetting the SIM. My husband is on...