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Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 32416 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11361 Views
  • 2 replies
  • 4 likes

Voice Calls Breaking Up

Voice calls are breaking up at home, it is affecting my wifes calls as well. We have both been with 3 for quite a number of years, but over the last 6 to 8 weeks we can't make or receive calls at home without the call breaking up. It is fine elsewher...

UUT by Fledgling
  • 1415 Views
  • 4 replies
  • 0 likes

data roaming not activated

I paid for a seven day data add on before my trip to Malta. An email was received stating that it has been activated - twice -and I would have data when my phone was activated in Europe.24 hours in Malta later and no data.All advice re: TIOTIBOA, air...

Personalised Voicemail message doesnt seem to be saving/working?

Hi, I've been trying to reset my voicemail message however I keep being told my voicemail defaults back to my original one recorded on three even after recording one for all calls. Unfortunately my default message is a bit inappropriate (not in a rud...

hms560 by Fledgling
  • 730 Views
  • 1 replies
  • 0 likes

Three doesnt work again

Whats wrong with 3 again. I cant receive calls I cant call anybody . What a rubish company it is every month we have the same  problem 

edoralp by Fledgling
  • 677 Views
  • 2 replies
  • 0 likes

Cannot make or receive any phone calls

Hi, I moved location back in July and have always had sketchy signal. The last few weeks I am unable to make any phone calls or receive, I just get constant voicemail texts from 3 however have to walk into local town to be able to listen to these mes...

Best solution unable to receive calls

I’ve been unable to receive phone calls for 3 days now. Can you please confirm when this will be resolved . Thank you 

Gillian1 by Fledgling
  • 2262 Views
  • 5 replies
  • 0 likes

5G Coverage post 3G switch off

I have just checked the coverage map and I am shocked that 3G is still widely available, while 5G is non existent in most areas including Wales and small English towns. I thought during 2024 they were going to vastly improve 5G Coverage.Maybe someone...

Phone not ringing when someone calls

This is happening to my wife as well, the Phone is not ringing or showing a incoming call when someone calls, also when dialling out it appears that my phone is not connecting, however it connects to the other caller, but I can’t hear or talk to them...

Lee252 by Fledgling
  • 2504 Views
  • 10 replies
  • 0 likes