Emergency Alert Test
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on 24-04-2023 09:51 AM
Hi Everyone,
We’re aware that a number of customers have not received yesterday's test alert. We’re working closely with the government to understand why and make sure it doesn't happen when the system is in use.
There's been a few threads created about this subject since yesterday, so I'll merge these together under this one.
JonathanB
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on 24-04-2023 02:47 PM
Following the emergency alerts test yesterday, we’ve been working with the government and have identified a technical issue that meant some of our customers didn’t receive the alert. This morning our engineers deployed a fix meaning there will be no issue with future alerts.
There are no plans to run the test again, but Sunday's activity means an issue was identified and in a real emergency we can make sure everyone across the country gets an alert.
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on 06-12-2024 07:21 PM
Didn't receive the emergency alert that has just gone off either - guessing this wasn't resolved after the test alarm??
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on 06-12-2024 07:09 PM
It isn’t fixed because I didn’t receive the emergency alert that just happened in wales.
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on 03-06-2024 09:43 AM
do we know what caused the EAS not to activate on the 3 network
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on 24-04-2023 07:33 PM
Well until Three doesn't run the test again, I will not believe that it would work in a future. I don't trust Three at all. Sorry.
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on 24-04-2023 07:05 PM
It was firmware wasn't it 🙂
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on 24-04-2023 06:15 PM
Isn't that the issue is with Three network?
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on 24-04-2023 04:55 PM
That's lovely but if there's not to be a further test how can my wife and I (both phones excluded yesterday, which rubs salt in the wound of the 14% price hike!) feel confident that the system will work next time? Is there no way that Three could run its own mini-test?
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on 24-04-2023 10:17 AM
I never received an alert as well, neither my daughter. Considering current war situation and why this test is actually set in place makes me very anxious that in real emergency we will not even be notified so will have no chance?
Is the best solution to move to another network? No confidence in Three after so many years being together... We definitely want to leave to a safer network unless there is a fix in place where customers can be reassured that we are also safe. BUT I wouldn't trust just words - I would need a proof...
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24-04-2023 09:15 AM - edited 24-04-2023 09:16 AM
If everyone who failed to be alarmed on Sunday post here the server will crash and that may cause alarm.
Fortunately it was just a test. I am sure that the Government will find a few billions to give to various companies, and friendly individuals, to find out what went wrong and then spend several years, and billions more, making sure it never works.
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on 23-04-2023 09:40 PM
I didn’t get the Govt alarm at 3pm today. I have an iphone12 with up to date OS. Why not?
