Help your help please

[MLC]

My 90 year old father is in France and suddenly he can't make calls - he is getting very confused and is wondering what has happened? He says he thinks there is a problem with his subscription (as he calls it) but there can't be as I'm sure he pays by DD.

Can anyone help please  I'm getting a bit concerned as he is feeling very isolated and unconnected. he can still receive calls

Thanks  in advance

M 

[PROates]

Has your father reached his monthly 'Spend Cap' in his account settings? 

[JonathanB]

Hi @MLC,

Our Customer Wellness Team help to support customers with accessibility needs, or who are in vulnerable situations. We'd still need to speak to the account holder, but they may be able to help set up a secondary contact with his permission, or if you or anyone else holds Power of Attorney on his behalf they can register this.

You can find all the ways to get in touch with them here.

We may be able to give general help on the community though. Has he been able to explain what error message if any he's seeing or hearing when he tries to make calls?

Thanks,
Jonathan