Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 15222 Views
  • 22 replies
  • 2 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 5619 Views
  • 2 replies
  • 3 likes

Roaming not working

Hi. In Italy. Roaming on in iPhone settings. Have spend cap with sufficient head room. Got the roaming text £2/day - fine. Lots of data left in month. Connects, good signal on 4/5G. Can open three website only everything else can’t connect. Why is it...

Roaming by Fledgling
  • 409 Views
  • 1 replies
  • 0 likes

Three network down?

I haven’t been able to get online on my phone since yesterday despite turning mobile data off and on again. I’m still getting push notifications but opening any apps is impossible and has error messages after trying to load up. I am unable to use my ...

CRosh by Fledgling
  • 658 Views
  • 1 replies
  • 0 likes

Unable to receive any calls or texts

I have just upgraded my contract but after that I am unable to receive any calls or texts i have tried to call customer services but they were unable to resolve the issuei am frustratedwhat can I do

Visual Voicemail arrives on Three - hooray

Hi All,Are you all seeing Visual Voicemail on Three I updated to IOS 18 on iphone - and could not believe my eyes - when a VM arrived - using visual voicemail FINALLY - very happy ( and I thought it a fluke - and tested on another sim & same …..Nice ...

Can’t make or receive calls on 4G

I cant receive or make calls with a 4G signal, yes my phone (iPhone Se 2nd generation) Is 4G compatible, yes I’ve tried all troubleshooting advice, yes VoLTE  is enabled.. I’ve even factory reset my phone. It would be nice if someone from three tells...

Yabs by Regular
  • 2861 Views
  • 13 replies
  • 1 likes

No network at PL*****

Network has been dropping in and out but mostly out for a few weeks now. Unable to make calls and can only intermittently get on the internet

Trumpy3 by Fledgling
  • 386 Views
  • 1 replies
  • 0 likes

No network for 3 days unable to work

what is happening with this network. Have not been able to work (from home) for 3 days. Promised a phone call at 8.30pm tonight from customer services because the problem was supposed to be fixed by 8pm this evening.  I'm using mobile data to type th...

Njh by Fledgling
  • 415 Views
  • 1 replies
  • 0 likes

Blank screen on three app three blue dots on browser

Phoned them up about this issue about 3 weeks ago and they told me they knew about it and were working on a fix. Three weeks and it’s still not fixed. We need to boycott this provider cus they are genuinely the biggest scammers on the planet. 

Joec7677 by Fledgling
  • 744 Views
  • 5 replies
  • 0 likes