Network

Share network queries, including support on 5G, roaming, blocking and reporting numbers, switching your number and more.

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How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity;   1. ...

JonathanB by Community Moderator
  • 34403 Views
  • 25 replies
  • 3 likes

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

JonathanB by Community Moderator
  • 11954 Views
  • 2 replies
  • 4 likes

Best solution isle of man

Can anyone please let me know is 3 is available of iom, map says 3g is now canalled but 4 and 5G are not available, but I thought I had used Three out there in the past.  Thanks Susan

Go Roaming add on

i had an issue regarding my add ons. when i purchased an add on, it works. then all of a sudden i cant access through internet but i still have 14.5gb go roaming to use. please help, any advise will be appreciated. 

kai23 by Fledgling
  • 2248 Views
  • 10 replies
  • 0 likes

Roaming

How do I find out if my phone and wife's phone are set up for when we go on holiday in 3 weeks 

Bigron by Fledgling
  • 596 Views
  • 1 replies
  • 0 likes

Persistent poor 4G,5G coverage across the UK iPhone 15 Pro HGV driver

Hi,I’ve been experiencing consistently poor 4G and 5G coverage for the past 1.5 years across various areas of the UK. I’m using an iPhone 15 Pro and have been a Three UK customer for about 10 years. I’ve been on a new contract for the last 6 months, ...

S21 by Fledgling
  • 2331 Views
  • 3 replies
  • 1 likes

Mobile Data Not Working.

Having travelled from The Netherlands back to the UK, since my return mobile data has not been working. I am receiving a 4G/5G signal, but nothing requiring data is working. I tried calling customer service, but you simply get a text saying network c...

No signal

I’ve had no signal in Shetland for the last 5 days anyone know what the issue is?

Moz74 by Fledgling
  • 776 Views
  • 2 replies
  • 0 likes

No signal for internet abroaf

Despite having an allowance of hours to use my phone abroad and Chevy my settings in the 3 shop I can never get internet abroad. Why?

ElaineT by Fledgling
  • 1119 Views
  • 5 replies
  • 0 likes

Best solution Call divert and Line busy

Hi all i am an OAP and not tech savvy so any advice appreciated. I have used 03 pay as you go on a  non smart phone mobile ( Doro 5860 ) for several years without any problems but recently this has changed. When making a call i get  a " conditional d...

mick2 by Regular
  • 2795 Views
  • 5 replies
  • 0 likes