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Tintin606060
Fledgling

on ‎06-09-2023 02:15 PM

on ‎06-09-2023 02:15 PM

I ported my number over to three I can make calls and txt however I can not receive any calls or txt callers hear this number is not recognised or we can not connect this call tey again later three customer service keep telling me somebody will get back to me within 5/7 days this is not acceptable I am missing important calls 

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JohnD
Community Support Team
Community Support Team

on ‎06-12-2023 08:44 AM

on ‎06-12-2023 08:44 AM

Hey @Tintin606060 

That's really frustrating! 

Would you be able to confirm if this is still ongoing for you? When was it that you requested to port your number to us?

Thanks

John D

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Tintin606060
Fledgling
In response to JohnD

on ‎06-12-2023 12:49 PM

on ‎06-12-2023 12:49 PM

Yes I’m still in the same situation this should have been completed on the 8th and I am still no further forward 

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JohnD
Community Support Team
Community Support Team
In response to Tintin606060

on ‎06-12-2023 01:19 PM

on ‎06-12-2023 01:19 PM

Hey @Tintin606060 

I'm really sorry to hear that it's taking so long for your number to transfer over. As still isn't resolved I'll send you a PM to get you in touch with some colleagues that can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
John

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