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In Cyprus and my phone has no data

Rayzor
Fledgling

When I landed I received no text from 3. My phone 15 has no data despite my being a pay monthly customer. I have tried 

turning on and off data roaming several times 

turning phone on and off

resetting network 

I have got iCloud plus so that isn't the issue. The worst thing with this crap company is I can't speak to anyone human. 
any one any ideas?

Best solution
Best solution
Rayzor
Fledgling

That's what the problem was thank you. It was because I was under the impression that pay monthly customers can get up to 12gb of their allowance free in roaming destinations. I'll look for another network when I get home. 

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3 REPLIES 3
Best solution
Rayzor
Fledgling

That's what the problem was thank you. It was because I was under the impression that pay monthly customers can get up to 12gb of their allowance free in roaming destinations. I'll look for another network when I get home. 

tarantella
Rising star

Check in the Three app that your spend limit isn't set to zero. 

 

And check with Customer Services that your credit limit isn't set to £1

Cairnstorm
Fledgling

 I am having the same problem. I’m in paphos currently and am having to use WIFI.

previous times it has worked fine. I auto connected to ‘Cyta-Voda’ and got nothing