Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Throttling

I have been confined to my chair for a few weeks due to illness. Consequently I have been watching more YouTube videos than normal. For the last couple of weeks my internet connection has become erratic with short breaks which stop a video but start ...

Mobile 4G Broadband blocking access to VPN

I have been using Three mobile broadband for over a year now, i never had problems connecting my laptop to the company i work for VPN server. Now i am unable to connect at all The IT support at work have investigated and said it is three boardband b...

Really frustrating experience with E Sim

I contacted 3 on Sunday asking for advice on how to set up an E-Sim as I was getting a new iPhone and I wasn’t sure if it will have the physical Sim port. So the support team just sent me the QR code without explaining to me that it will block my phy...

Port forwarding has stopped working

Since January 2022, I have been running several "sandbox" websites on raspberry Pi webservers.These have been accessible over the Internet using a reverse proxy server to a) manage SSL - using Lets Encrypt b) share traffic to multiple websites and c)...

Roaming with third party router

Hi everyone I have bought a 10gb preloaded data pack from the shop. I wanted to use this in a third party router when i’m in the US. Would it work just like it would on my phone so using roaming on the router instead? and are there any Apn settings I...

No internet access due to mast repair

No internet access since Sept 19th in Biggleswade Area SG18 and the only updates given each time are "We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traff...

Best solution Data Passport

Hi all,I’m travelling to Dubai in December for 5 days and i’m looking at purchasing 5 data passports to cover me for data roaming while i’m there, but i just have a couple of questions. Has anyone used data passports while in Dubai before?If i buy th...

No data since the recent system update

I'm on Pay-as-you-go plan.From yesterday (1st Oct 2023), I lost the connection to data service. On my phone the 5G mark would appear with an '!', and the phone alert would tell me to re-log in to the service provider... which I tried.The Three websit...

Data roaming fuerteventura

Hi can you help, bought 7 day data roaming for fuerventura and it is not working, tried rebooting phone, removed sim and reinserted, and checked settings on phone, still no good, I have an iPhone 13 Pro max

Unable to receive calls from other networks

I am currently unable to receive calls from any other network but three, I can still make calls and receive text messages from all networks. Has anyone ever experienced this and how was it resolved? thanks