Network – Get support for network related queries

How to ensure your phone is ready for the 3G switch off

We've phased out our 3G network in most areas around the UK. Please check your settings are correctly enabled to be able to connect to our network. Here’s how to check you have the right settings for 4G data and 4G Calling (VoLTE) connectivity; 1. ...

4G Calling Abroad

Whether it’s for that just in case of emergency call, or so you can give your family and friends back home a moment by moment playback of your time away, staying connected whilst abroad is really important. Many networks around the world are already ...

Three is not a good broadband provider

My experience with three was bad. They sell me broadband services. However the tower was busy and there was no enough bandwidth to have video calls. Since I work from home, this is a necessary tool for me. I contacted three and they told me that the ...

Offers

Hi there i received a call to get 6 pounds monthly for unlimited text call and Internet They said they are from 3 Is it genuine

No service in Greece - Athens/Piraeus

I'm on holiday in Greece (Athens/Piraeus) and even though my contract includes 28 days of roaming I'm not receiving any data service and haven't been able to make any calls. I'm relying on Hotel WiFi to send this post. Can someone please help or prov...

Cannot receive calls or txt

I can make calls send texts but not receive them since switching to three and keeping my old number from a different provider anyone else had this ,also I don’t see why I should pay for the month if I cannot do these things will three compensate ?

Left stranded by three!!!

This has just happened to me!!!!! my daughter has just left for a weekend trip and we both have inactive SIM cards because I ordered replacement Sims due to network connection issues. This was not explained to me that my current Sims would disconnect...

Best solution eSIM tale of woe

Just to recount a quick tale of woe.I asked for an eSIM a week or so back for my iPhone 12 to effectively make it a dual sim handset for a variety of reasons. An extremely helpful customer service advisor provided me with two emails containing a QR c...

Can't get mobile data since coming home from aboard.

Can't get data after coming back from aboard. Can get texts and call. Can't get data when put SIM in another phone either. Been talking to 3 for 3 weeks still no help. Done all resets on phone, still no lack. V frustrating!!!

Not receiving any SMS after porting in

Hi everyone. I ported my number from Lycamobile today - all seems ok but I can now not receive any security verification texts which means apps like WhatsApp, online banking etc. aren't working. I have tried resetting my network settings to no avail....

Help your help please

My 90 year old father is in France and suddenly he can't make calls - he is getting very confused and is wondering what has happened? He says he thinks there is a problem with his subscription (as he calls it) but there can't be as I'm sure he pays b...

Help

Hello i need to top up my sim card, can you please help me with that, as i have a 15£ data at the moment thanks